Blogs

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The CFPB Advisory Opinion not only impacts debt collectors but also places significant responsibilities on medical providers. Medical providers must...

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The CFPB Advisory Opinion introduces strict requirements for avoiding collection on debts that have already been paid or settled. Pursuing...

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The No Surprises Act is a critical component of the new CFPB Advisory Opinion, and compliance with this legislation is...

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Debt substantiation is at the core of the CFPB’s new Advisory Opinion. It requires collectors to verify the accuracy of...

Group 12

On October 1, 2024, the Consumer Financial Protection Bureau (CFPB) issued an Advisory Opinion on the Deceptive and Unfair Collection...

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The Consumer Financial Protection Bureau’s (CFPB) Advisory Opinion on Deceptive and Unfair Collection of Medical Debt is set to change...

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The rapid expansion of telehealth has revolutionized healthcare delivery, creating new opportunities and challenges for providers, particularly in behavioral health,...

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The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...

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The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...

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In today’s fast-paced business landscape, staffing shortages have become a critical issue across various industries. Whether you’re managing a healthcare...

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The healthcare industry is grappling with a significant challenge: shrinking reimbursement rates. As costs rise and policies evolve, healthcare providers...

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In today’s dynamic business environment, outsourcing has become more than just a method to reduce costs—it’s a strategic tool that...

Group 12

The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...

Group 12

The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...

Group 12

In today’s fast-paced business landscape, staffing shortages have become a critical issue across various industries. Whether you’re managing a healthcare...

Group 12

The healthcare industry is grappling with a significant challenge: shrinking reimbursement rates. As costs rise and policies evolve, healthcare providers...

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In the complex landscape of healthcare reimbursement, providers often find themselves grappling with the challenges of payor denials. These denials...

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In the high-stakes world of business, akin to a fiercely competitive Super Bowl game, achieving peak performance is not just...

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In today’s dynamic business environment, companies are increasingly looking towards Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM),...

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Introduction In the complex world of healthcare, health insurance companies play a pivotal role in ensuring individuals and families have...

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Did you know the current labor shortages show that businesses nearly everywhere in the United States are desperate for workers?...

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Digital communication channels are being successfully incorporated into collections service strategy to improve recovery and the customer experience. Though the...

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With the continual spread of COVID-19 surpassing 2 million cases and rising in 21 states, state and local governments are...

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There is no question that your business needs a communications center to interact with your customers. But what should it...

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In the realm of B2B (Business-to-Business) transactions, maintaining a healthy cash flow is pivotal for the sustainability and growth of...

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In the ever-evolving world of healthcare, one of the most critical aspects that healthcare providers must navigate is contract negotiations...

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Accounts receivables are arguably one of the key areas of concern for any financial institution. More often than not, financial...

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Whether you’re operating a Montessori school for preschool-age children or a major university that educates the brightest young minds, you...

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Companies may sometimes become accustomed to thinking of bad debt as a cost of doing business. After all, every accounting...

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As we start the fourth quarter of the year, we find ourselves reflecting on how debt collection for government agencies...

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When unpaid accounts interrupt your cash flow, you have two options: Collect the debts yourself or hire a collection agency....

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Self-service technology options are changing debt collections. Technology has dramatically changed debt collections – along with every other industry sector....

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“Streamlined” is an adjective most people wouldn’t normally associate with debt collection. B2C or B2B debt collection can be fraught...

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Customer loyalty is largely based on customer experience. In fact, customer experience is becoming an increasingly important factor in customer...

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Small and mid-sized businesses usually pride themselves on delivering personalized service to customers. People generally enjoy interacting with businesses that...

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Healthcare continues to be a controversial topic. Between health insurance, co-pays, and flex cards, the benefits can become confusing for...

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There is no question that your business needs a communications center to interact with your customers. But what should it...

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As we start the fourth quarter of the year, we find ourselves reflecting on how debt collection for government agencies...

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Customer loyalty is largely based on customer experience. In fact, customer experience is becoming an increasingly important factor in customer...

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When it comes to debt collection, one of the most important things is to continue the positive relationship you already...

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Debt collection should enhance, not harm your brand image. The days of debt collection run amok are over. Certainly, federal...

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Under value-based reimbursement, patient satisfaction scores impact account receivables. In 2018, keeping a patient happy with the service your healthcare...

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Over 250,000 student loans go to debt collection every quarter. The Urban Institute points out the numbers, which are staggering:...

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Many people feel as if they are subject to bill collector harassment. While in some cases that may be true,...

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In the fast-paced world of healthcare, where every moment matters and every decision impacts lives, the experience of the patient...

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In the dynamic world of travel and hospitality, providing superior customer service is not just an option—it is a necessity....

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In an era where citizens expect seamless and efficient services, government agencies are under increased pressure to deliver. That’s where...

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In the complex world of managing denied claims, organizations face persistent challenges that thwart their operational efficiency and detract from...

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The future is here for debt collection technology. Is technology a good or a bad thing? The answer is it...

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Healthcare providers have always been under scrutiny to do more with less. Over the past decade, reimbursement has continued to...

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Financial services firms look to 2019 and technology innovation. As we near the end of 2018, it’s appropriate to take...

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The lending climate has changed for financial institutions. It might feel counterintuitive for a bank to write-off a bad debt....

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The property market will continue to be volatile in 2019. The ups and downs of the real estate market could...

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Hospitals and medical practice providers are facing a brave new world where the realities of high-deductible insurance or no insurance...

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Debt collection agencies must leverage technology to become more successful in improving consumer communications. In the Consumer Financial Protection Bureau’s...

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For many CFO’s, the answer to the question, “should I stop thinking of collections as time-based?” is simple: yes. If...

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Debt collection is a hot topic in healthcare revenue cycle circles. That’s because hospitals and physicians are facing higher costs,...

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If your debt collection firm isn’t using analytics to predict consumer behavior you’re at risk of falling behind. ~~~ It’s...

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Changes in data analytics are helping businesses make smarter choices for their future. Predictive data analytics in the business world...

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The rapid expansion of telehealth has revolutionized healthcare delivery, creating new opportunities and challenges for providers, particularly in behavioral health,...

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The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...

Group 12

The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...

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In the intricate dance between healthcare providers and insurance companies, it often feels like two different games are being played...

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In the intricate world of healthcare reimbursement, claim denials can be a significant roadblock to smooth operations and consistent revenue...

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Back-office operations are the unsung heroes of financial institutions. While they might not be in the limelight, their efficiency and...

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The auto finance industry, a crucial component of the automotive sector, is navigating an era of unprecedented change. To remain...

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In today’s dynamic business environment, outsourcing has become more than just a method to reduce costs—it’s a strategic tool that...

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The future is here for debt collection technology. Is technology a good or a bad thing? The answer is it...

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Next-gen debt collection is here and waiting for you. Even the toughest jobs benefit from having the right tools and...

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Financial services firms look to 2019 and technology innovation. As we near the end of 2018, it’s appropriate to take...

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Keeping data safe is one way a collection agency can protect the relationship between you and your patient. Federal law...

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For many CFO’s, the answer to the question, “should I stop thinking of collections as time-based?” is simple: yes. If...

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Advances in technology have rapidly shifted the nature of communications with their customers, particularly when it comes to accounts receivables....

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Introduction In the ever-evolving landscape of business, staying competitive and achieving excellence demands a continuous commitment to growth and learning....

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In an age when the sum of human knowledge is accessible at our fingertips, is it possible that the “forgetting...

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Did you know the current labor shortages show that businesses nearly everywhere in the United States are desperate for workers?...

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In the vast expanse of the utility industry, front-end operations often steal the limelight. Whether it’s the technicians who restore...

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The utility sector, responsible for delivering essential services like water, electricity, and gas, is a cornerstone of modern society. However,...

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In today’s fast-paced world, utilities play a critical role in our daily lives. Electricity, water, gas, and other essential services...

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Award-Winning Training Ecosystem TSI’s world-class Training Programs have been recognized by Training Magazine as among the Top 10 Global Training...

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TSI’s Talent Development leaders recognize the need to go beyond diversity, equity, and inclusion (DEI) to focus on fostering a...

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The CFPB Advisory Opinion not only impacts debt collectors but also places significant responsibilities on medical providers. Medical providers must...

Group 12

The CFPB Advisory Opinion introduces strict requirements for avoiding collection on debts that have already been paid or settled. Pursuing...

Group 12

The No Surprises Act is a critical component of the new CFPB Advisory Opinion, and compliance with this legislation is...

Group 12

Debt substantiation is at the core of the CFPB’s new Advisory Opinion. It requires collectors to verify the accuracy of...

Group 12

On October 1, 2024, the Consumer Financial Protection Bureau (CFPB) issued an Advisory Opinion on the Deceptive and Unfair Collection...

Group 12

The Consumer Financial Protection Bureau’s (CFPB) Advisory Opinion on Deceptive and Unfair Collection of Medical Debt is set to change...

Group 12

The rapid expansion of telehealth has revolutionized healthcare delivery, creating new opportunities and challenges for providers, particularly in behavioral health,...

Group 12

The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...

Group 12

The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...

Group 12

In today’s fast-paced business landscape, staffing shortages have become a critical issue across various industries. Whether you’re managing a healthcare...

Group 12

The healthcare industry is grappling with a significant challenge: shrinking reimbursement rates. As costs rise and policies evolve, healthcare providers...

Group 12

In today’s dynamic business environment, outsourcing has become more than just a method to reduce costs—it’s a strategic tool that...