The public-sector standard
Government CX carries a weight private-sector queues don't. Every interaction can become a record. Security expectations are high, accountability is public, and a program deadline can drive a wave of calls that has to be answered without a drop in quality or a gap in documentation. Procurement and security teams want proof, not promises: documented controls, clear handling of sensitive data, and a vendor that behaves like part of the program's own compliance posture. TSI claims only the certifications it holds, and lists them plainly below.
How TSI fits
Documented, certified controls
SOC 2 Type II, ISO 27001, PCI DSS 4.0, and HIPAA, on a NIST CSF 2.0-aligned compliance management system that governs the floor.
Real-time QA with Ripple
Ripple guides agents during the interaction with 100% systemic interaction coverage, so quality and compliance are checked live, not sampled after the fact.
SOC 2
Type II, plus ISO 27001 & PCI DSS 4.0
NIST
CSF 2.0-aligned management system
100%
Systemic interaction coverage with Ripple
Accountability you can document
Oversight follows the data. The average BPO data breach carries roughly $4.5M in remediation, and a public program can’t absorb that kind of exposure quietly. TSI’s controls are documented and certified, and Ripple’s coverage gives you a record of how interactions were handled, which matters when an auditor or a constituent asks.
Frequently Asked Questions
Which security certifications does TSI hold?
SOC 2 Type II, ISO 27001, PCI DSS 4.0, and HIPAA, on a NIST CSF 2.0-aligned compliance management system. TSI claims only the certifications it actually holds.
Can TSI scale for enrollment periods and deadlines?
Yes. A 20+ site, 10,000+ agent footprint absorbs deadline-driven and enrollment-period volume without a hiring scramble.
How is quality verified on sensitive programs?
Ripple monitors and guides agents in real time with 100% systemic interaction coverage, giving you a documented view of how interactions were handled.
How are agents prepared for public-sector work?
Through stage-gate training with pass/fail exams and SABA LMS, which keeps agents accurate and consistent across high-stakes programs.
Bring us a program that can't afford a gap
We’ll outline a CX model with documented controls and the surge capacity to match your deadlines.