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For decades, collections success was measured by volume—more calls, more letters, more agents. The mantra was simple:...
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In today’s healthcare landscape, the bar for customer satisfaction is continually rising. Patients no longer tolerate long...
Denial management is the work of finding out why a payer refused a claim, appealing or correcting...
Update, October 2026: The CFPB withdrew the October 2024 medical debt advisory opinion discussed below, effective May...
Quick answer What is a medical office's financial responsibility to its creditors called? That's accounts payable: money...
The CFPB Advisory Opinion introduces strict requirements for avoiding collection on debts that have already been paid...
The No Surprises Act is a critical component of the new CFPB Advisory Opinion, and compliance with...
Quick answer How does outsourcing create value beyond cost savings? It buys capacity and expertise you'd otherwise...
Quick answer What customer service functions do utilities typically outsource? Mostly the high-volume, spiky work: billing and...
Government contact center technology, as described in this post, is a set of advanced tools and strategies...
Delinquency management strategies are proactive approaches to reduce slow-paying and non-paying accounts before they age into charge-offs....
Digital recovery capabilities are the use of digital communication channels and self-service tools in collections to improve...
