The cost of splitting the resident in two
A resident calls about a maintenance issue one week and a past-due balance the next, often to two different companies with two different tones. The service vendor wants a happy resident. The collections vendor wants a payment. Neither sees the whole relationship, and the resident feels the seams.
Past-due conversations are also where compliance risk concentrates. FDCPA, Reg F, and TCPA govern how you can contact a resident about a balance, and a misstep there can cost more than the balance itself. Handling resident CX and receivables on one floor, under one set of controls, keeps the relationship and the recovery in the same hands.
How TSI fits
Full-lifecycle resident CX
Support across leasing questions, move-in/out, maintenance routing, payments, and renewals, handled by trained agents on one program.
Receivables with compliance DNA
Past-due handling under ARM heritage, with FDCPA, Reg F, and TCPA built into the work. TSI manages $20B+ in receivables and recovered $1.5B+ in the last 12 months across lines of business.
$20B+
Receivables under management
$1.5B+
Recovered in the last 12 months
100%
Systemic interaction coverage with Ripple
One relationship, one set of controls
When resident service and receivables run on the same compliance infrastructure, the resident gets a consistent experience and you get a recovery process that respects the rules. Certifications cover SOC 2 Type II, ISO 27001, PCI DSS 4.0, and HIPAA, on a NIST CSF 2.0-aligned management system. We never guarantee a recovery rate, and consumer-facing communications follow FDCPA, Reg F, and TCPA.
Frequently Asked Questions
Can TSI handle both resident CX and past-due receivables?
Yes. TSI runs resident support and receivables on one compliance infrastructure, with ARM heritage governing how past-due contact is handled.
How does TSI keep receivables contact compliant?
FDCPA, Reg F, and TCPA are built into the work, with Ripple providing 100% systemic interaction coverage and certified controls behind it.
Can TSI scale for leasing and renewal seasons?
Yes. A 20+ site, 10,000+ agent footprint absorbs leasing and renewal spikes without a drop in service.
Does TSI guarantee a recovery rate?
No. TSI never guarantees recovery outcomes. We describe the operating model and the governed proof points, and qualify all performance language.
Stop splitting the resident across two vendors
Bring us your portfolio and we’ll map a plan that keeps service and recovery in the same hands.