Buying the software is the easy half
Agency management software can route accounts and score agencies. Someone still has to set the rules, work the disputes, run the monthly agency reviews and chase the reconciliations. Software-only vendors leave that to you.
Most recovery teams don’t have a spare performance analyst. So the software never does what the demo promised, and the tool gets blamed for a staffing gap. See also DebtNext recovery management software and TSI’s Accounts Receivable Management services.
Software only vs. software plus the team to run it
| What you need | Software-only platform | TSI (DebtNext + team) |
|---|---|---|
| The platform | Yes | Yes (DebtNext) |
| Who runs the program | Your team | TSI performance analyst |
| Agency reviews & reallocation | You schedule and run them | Run for you, monthly |
| Dispute & media handling | Your staff | Handled for you in DebtNext |
| Benchmark data | Your portfolio only | Results across the 160M accounts TSI manages |
| Inside view of agency performance | None | TSI is also an agency, measured on the same platform |
| Time to value | Tool live, program still forming | Program running in weeks to months |
| Accountability | Split across tool + your ops + agencies | One partner answers for the result |
More money recovered, not more software seats
When the software runs and a team runs it, results change. One large utility saw collections rise 24% and net-back improve by $8.7M. Another cut its recovery staff by 80%. A software license alone doesn’t do that. The work behind it does.
Common questions
What's the difference between TSI and a software-only recovery platform?
A software-only platform gives you the tool and expects your team to run the program. TSI gives you DebtNext and the team to run it: placement rules, agency reviews, disputes and reconciliation.
Can't we just hire staff to run a software-only platform?
You can, and some creditors do. But the work grows with every agency you add, and most teams underestimate the analyst role. TSI’s model includes that analyst, plus results from accounts across many creditors that a single creditor can’t match.
Does TSI's platform work if we keep our current agencies?
Yes. DebtNext works with the agencies you already use. It scores them on one record and moves accounts on your rules.
How fast can we get value compared to a software-only rollout?
TSI brings the people and the process with the software, so the program runs in weeks to months. You don’t have to build a team around a new tool first.
Get the software and the team
See what DebtNext plus a TSI team would do for your recovery program.
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