Proprietary data & analytics (CollectX + MENSA)
TSI’s proprietary technology and analytics, CollectX and MENSA, dynamically score and prioritize accounts to generate higher liquidation rates—filtering low-quality data, focusing on the most valuable accounts, and laying the groundwork for MENSA/Ripple to make smarter downstream decisions.
CollectX
daily assessment of probability to pay / likelihood to contact; rescored daily.
MENSA
machine-learning / AI directs optimal outreach channel to improve fulfillment.
Trusted by Thousands. Proven to Perform.
Digital-first communications
Digital and AI-assisted communication strategies are growing dramatically, improving fulfillment and engagement while lowering cost-to-collect. MENSA serves as the “AI orchestration layer” that dictates the right channel (e.g., SMS, email, IVR, phone).
Digital / self-service fulfillment
Digital, AI-assisted fulfillment methods (portal, direct-link SMS payments, AI chat/agents) improve liquidation and optimize agent time, unlocking cost savings and scale—especially for low-balance accounts.
Industry-leading compliance management system (CMS)
TSI has the leading CMS in revenue recovery with a compliance mandate from the CEO and Board, a culture of compliance, core functions, risk management, and tech & analytics—supported by licensing, training, audits/testing, client audits, and complaints/dispute resolution.
Omnichannel, Consumer-Preferred Outreach
Whether it’s SMS, email, web, live chat, or voice, TSI meets consumers where they are — and how they prefer to communicate. Our digital-first approach improves contact rates and minimizes friction, leading to faster resolutions and higher satisfaction.
Culture & governance (highlights): Board-level Risk Committee; tone-from-the-top; root-cause analysis on complaints; migration to AI call monitoring.
NIST CSF 2.0 cybersecurity (enterprise-grade)
Best-in-class cybersecurity based on the NIST Cybersecurity Framework 2.0; governance and talent led by a CISO; 24×7 SOC; endpoint isolation; centralized logging; DR/BCP; penetration testing; independent audits; and third-party certifications (HITRUST, FISMA, NIST, SOC 2 Type II, PCI).
Client validation (outcomes & experience)
A differentiated platform that increases liquidation, deepens inventory penetration, reduces cost-to-collect, and strengthens compliance & security posture—backed by scale, proprietary tech, and disciplined governance.
What this means for you
A differentiated platform that increases liquidation, deepens inventory penetration, reduces cost-to-collect, and strengthens compliance & security posture—backed by scale, proprietary tech, and disciplined governance.
Real Results. Real Confidence.
SOC 2 Type 2, ISO 27001, PCI DSS 4.0, HIPAA, and NIST-certified
Ready to Transform Your Receivables Strategy?
Whether you’re looking to accelerate recoveries, preserve customer goodwill, or streamline operations, TSI delivers the innovation, security, and service you need to succeed.
— and reimagine what revenue recovery can be.