As of October 2026, TSI’s Accounts Receivable Management (ARM) service collects past-due taxes, court fines and costs, license fees and other receivables for state, county and municipal agencies and courts. Your agency approves every notice and the settlement matrix, U.S.-based staff do the collecting, and the account history is logged for your audits.
Federal agencies: see Federal debt and student loan collections.
Got a letter or call from TSI about your own account? Go to the Consumer Support Hub
What an unworked receivable costs an agency
A balance your staff can’t reach is revenue the budget already counted. It’s also unfair to everyone who paid on time.
Outsourcing brings its own risk. A collector that’s rude, sloppy with data or off-script shows up in the local paper with your agency’s name in the headline. So the real question is control: who approves the letters, where the data sits and how you’ll know what happened on every account.
Receivables TSI collects for the public sector
| Receivable | How TSI works it |
|---|---|
| Personal and business taxes, including income, sales and use, and withholding | Notices your agency approves, calls, and installment agreements under your rules, with separate client codes by tax type |
| Overpayments, workplace safety fines and business license fees | Third-party collection within your agency’s settlement matrix |
| Court fines and costs | Collection under the court’s or agency’s payment rules |
| Municipal fees and parking citations | Collection under your payment rules, with daily updates on new settlements so you can clear accounts once they’re paid |
| Accounts approved for suit | Referral to a law firm in TSI’s legal recovery network, with garnishments and levies only where state law and your agency allow them |
Toll authorities and transportation agencies have their own page: toll and violation recovery. Colleges and universities should see tuition recovery and student loan servicing.
How TSI works inside public-sector rules
- You approve the words
Your agency approves every notice and the settlement matrix before collectors use them. - One collector keeps each arrangement
When someone sets up a payment arrangement, the same collector keeps the account and follows up each month for the arrangement’s term. - Payments can go straight to you
When your contract requires it, payments go directly to your agency, and TSI’s letters and phone messages point people to your payment channels. - Hardship gets reviewed
When someone can’t pay, collectors review their circumstances and offer only the resolution options you authorize. - Everything is logged
Every call and letter is recorded in the account history, so the record is ready when your auditors ask.
Your portfolio can run on its own client codes, storage and collector team, apart from other clients.
U.S.-based staff and data
For government engagements, storage, core business processes and collection systems stay in the United States, and U.S.-based staff do the collecting. Any work outside the United States needs your agency’s approval first.
Language and disability access
People who are deaf, hard of hearing or speech-impaired can reach TSI by TTY/TDD, real-time text or relay service. Collectors work in English and Spanish, and an interpreter service covers other languages.
Licenses, scorecards and procurement
TSI is licensed or registered in every state that requires it and authorized to collect in all 50 states, DC and Puerto Rico (NMLS ID 950422). For scale, it has more than $20 billion in receivables under management in Accounts Receivable Management and reports more than $1.5 billion recovered for clients in calendar 2025.
At the federal level, TSI has worked debt for the U.S. Treasury’s Bureau of the Fiscal Service since 2018 as one of five private collection agencies, and held Department of Education prime contracts from 1998 to 2017. Treasury’s performance evaluations recommend TSI for similar work in the future.
Results vary by portfolio, including account age, balance and type, and by client program.
TSI’s Compliance Department tracks every license, registration and bond and calendars each renewal 60 days before it expires. Your evaluators can check any vendor’s licenses in the state registries.
Many public awards are non-exclusive and assign accounts by performance. TSI reports the share of dollars recovered, call quality, compliance and right-party contact rates on scorecards your team reviews with it.
Where TSI isn’t the fit: TSI doesn’t yet publish outcome comparisons across clients, so ask for results on accounts like yours and for references. References speak only with each client’s permission, so ask early. Pricing follows each solicitation’s terms, and there’s no public rate card.
Frequently asked questions
Does TSI keep government data and collection work in the United States?
Yes. For government engagements, storage, core business processes and collection systems stay in the United States, and U.S.-based staff do the collecting.
Can payments go directly to our agency?
Yes, when your contract requires it. TSI’s letters and phone messages point people to your payment channels.
Can TSI work under a non-exclusive award?
Yes. TSI reports the share of dollars recovered, call quality, compliance and right-party contact rates on scorecards, so you can compare vendors and assign accounts by performance.
Does this page cover tolls and college receivables?
Those have their own pages now: tolling and transportation and higher education.
Compare one segment against your current panel
Where your procurement rules allow it, the Recovery Performance Diagnostic sets baseline economics on one receivable type or placement tier, reviews contact strategy and complaint risk, and designs a carve-out to run beside your current vendors.
General information, current as of October 27, 2026. It isn’t legal advice. Rules change and differ by state, so check the sources linked here and talk to your own counsel before you act on it.