What We Do
TSI delivers integrated RCM execution across the entire healthcare payment lifecycle — tech-enabled, scalable and anchored in outcomes.
We combine patient pay collections, insurance claims services, and extended business office (EBO) to increase yield and reduce time to cash.
How it works
Extended Business Office (EBO)
brand-aligned outreach, first-party billing/collections, and front-office support that enhances provider reputation.
Insurance claims services
healthcare claims & denials management optimization with AI-driven workflows to accelerate reimbursement and shrink aging inventory.
Third-party collections
healthcare-specific strategies and compliant workflows for aged A/R and bad debt.
Capabilities
Third-Party Collections (Aged A/R & Bad Debt)
- Scalable Operations: National reach with capacity to support hospital systems and specialty networks.
- Proprietary Healthcare Collections Algorithms: Healthcare CollectX AI helps optimize collections.
- Digital / Omni-Channel Strategy: Improves liquidation rates and right-party contacts; creates opportunity to deeply penetrate inventory.
- RIPPLE AI Agent Assist: Promotes real-time negotiations and call documentation.
Insurance Claims Services (Denials & Appeals)
- Configurable Delivery Models: Flexible support - from overflow to full outsourcing - tailored to size and complexity.
- PULSE AI + RPA Automation: Intelligent decisioning + robotic workflows accelerate claim resolution.
- High-Velocity Reimbursement: Speed up cash flow while shrinking aging inventory and minimizing write-offs across all payer types.
Extended Business Office (EBO)
- Brand-Aligned Communications: Enhances patient experience and preserves provider reputation.
- Integrated Workflows: Supplements client billing teams with seamless front- and back-end support (scheduling, billing, call overflow).
- Omni-Channel Outreach: Uses SMS, email, and mail to increase contact rate and reduce days in A/R.
Why TSI
We serve a diverse range of healthcare organizations with solutions tailored to their specific needs.
AI-Assisted Automation
PULSE / SAGA reduce friction in denials and expand the claim types and sizes we can address — unlocking previously uneconomical segments.
Digital Collections
healthcare-centric digital/AI orchestration improves engagement while lowering cost-to-collect.
Compliance
industry-leading CMS with rigorous training, audit, and risk management — critical in high-sensitivity healthcare.
Cybersecurity
enterprise-grade, NIST-aligned program with third-party certifications; interoperable with leading EMRs and billing systems.
AI-Assisted Outcomes
TSI Healthcare CollectX
proprietary, healthcare-specific scoring to prioritize accounts and strategies.
PULSE / SAGA AI
AI + automation to gather evidence, draft appeals, and streamline approvals.
RIPPLE AI Agent Assist
real-time coaching, standardized wrap notes, and quality monitoring.
Results & proof
TSI Healthcare RCM delivers faster reimbursements, deeper inventory penetration, and stronger auditability across patient and payer workflows — while reducing manual effort and preserving the patient experience.
Who We Serve
Hospitals, health systems, physician groups, and large RCM vendors that rely on TSI for backend RCM (bad debt recovery and denials/appeals) and scalable front-office support.
Compliance & cybersecurity
TSI maintains an industry-leading compliance management system and a NIST-based cybersecurity program with independent certifications and audit readiness — aligned to healthcare’s regulatory demands.