TSI – A leading technology enabled BPO partner providing receivables management, customer care, back office support and consumer loan servicing.
Build customer relationships, satisfaction and loyalty. Optimize your receivables.
Exceptional customer service fuels lasting customer relationships. It is also the key to maximizing receivables, and it is the foundation of our approach to all of the services we provide.
"You put your customers first,
we do too."
Customer-first is more than a slogan. It’s in our DNA.
It fuels our company culture and it is integral to our results.
We treat your customers like our customers, and we treat our customers with care.
Our mission is to provide the highest quality customer service, cash flow management, loan servicing, and business process outsourcing solutions to help our clients achieve their performance and financial goals.
We are committed to anticipating their customer’s needs and delivering exceptional services that exceed expectations.
Our Core Values
Our people are our brand. People who optimize the pillars upon which our business rests – simplicity, empathy, transparency, honesty, partnership, and great service. That’s it – simply, honestly.
We live these values every day.
We’re on the look-out for talented and passionate team players that want to help us to continue to transform the customer experience and interaction journey.
Powered by Advanced Analytics and Omnichannel Technologies
TSI’s proprietary analytics improve both the efficacy of our teams and the results we achieve on your behalf.
Every customer interaction is informed by deep insight into that customer. And every customer is handled in the most efficient and effective way, decreasing friction while increasing satisfaction and recovery.
Trusted by top brands on the planet in the credit and customer service industries
collected in 2021
accounts placed in 2021
inbound customer service calls
data capture verifications
Customer Service Teams with deep Industry Expertise
TSI achieves superior results with teams organized around key verticals and possessing deep industry domain expertise.
For example, the challenges of recovering medical debt are different from, and require different approaches,
when compared to servicing a utility customer or recovering credit card debt.
TSI structure is designed to meet those challenges.
Compliance is Job One
Compliance, including information security are the bedrock of TSI. We’re vigorously compliant with consumer protection laws and regulations to protect your brand, reputation and customer relationships.