TSI – A leading technology enabled BPO partner providing receivables management, customer care, back office support and consumer loan servicing.
Build customer relationships, satisfaction and loyalty. Optimize your receivables.
Exceptional customer service fuels lasting customer relationships. It is also the key to maximizing receivables, and it is the foundation of our approach to all of the services we provide.
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ARM
Healthcare
Legal Services
Loan Servicing
Talent Development
B2B / Commercial
"You put your customers first,
we do too."
Customer-first is more than a slogan. It’s in our DNA.
It fuels our company culture and it is integral to our results.
We treat your customers like our customers, and we treat our customers with care.
Mission Statement
Our mission is to provide the highest quality customer service, cash flow management, loan servicing, and business process outsourcing solutions to help our clients achieve their performance and financial goals.
We are committed to anticipating their customer’s needs and delivering exceptional services that exceed expectations.
Our Core Values
Our people are our brand. People who optimize the pillars upon which our business rests – simplicity, empathy, transparency, honesty, partnership, and great service. That’s it – simply, honestly.
- We run it like we own it.
- We treat our customers the way we want to be treated.
- We are ethical and act with integrity.
- We do it right the first time.
- We believe our people are a competitive advantage, our best company asset.
- We help our client's anticipate their needs and provide them with innovative solutions.
- We lead and embrace change.
We live these values every day.
We’re on the look-out for talented and passionate team players that want to help us to continue to transform the customer experience and interaction journey.
Powered by Advanced Analytics and Omnichannel Technologies
TSI’s proprietary analytics improve both the efficacy of our teams and the results we achieve on your behalf.
Every customer interaction is informed by deep insight into that customer. And every customer is handled in the most efficient and effective way, decreasing friction while increasing satisfaction and recovery.
Trusted by top brands on the planet in the credit and customer service industries
$20B
service portfolio
45K+
client relationships
$2B
collected in 2021
32M
accounts placed in 2021
3.5M
inbound customer service calls
268M
data capture verifications
Customer Service Teams with deep Industry Expertise
TSI achieves superior results with teams organized around key verticals and possessing deep industry domain expertise.
For example, the challenges of recovering medical debt are different from, and require different approaches,
when compared to servicing a utility customer or recovering credit card debt.
TSI structure is designed to meet those challenges.
Compliance is Job One
Compliance, including information security are the bedrock of TSI. We’re vigorously compliant with consumer protection laws and regulations to protect your brand, reputation and customer relationships.
"We recommend TSI if you’re looking for a partner that is easy to work with, cares about their clients and client’s needs, and delivers game changing results.”
Director of Transaction Services
What our clients and their customers say:
Thank you so much for the help and thank Sharon Carter for being wonderfully helpful along the way.
Director of Client Services
State Department of Revenue
Thanks for your help, and please thank Jason too. He has always been very kind. Good to have this matter finally end after so many years and paying the debt – and beyond!
Client Tax Payer
State Department of Revenue
You are a BLESSING!
I just had the biggest sigh of relief …. I can’t thank you enough for how you have supported and worked with me to complete this cycle. May next year be our best year evah!
Client Tax Payer
State Department of Revenue
…I also wanted to mention that the folks in your office our always pleasant, knowledgeable and professional; I truly appreciate that.
