Learning center

Compliance answers

What bank and credit union regulators expect from the agencies, law firms and software vendors you oversee.

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Compliance answers cover the rules and supervisory guidance that shape how creditors oversee collection vendors and how those vendors work: Regulation F, the FDCPA, the TCPA and agency guidance on third-party risk. Each answer names its sources and shows when it was last reviewed. Answers on call counting and consent revocation sit with Collections.

ComplianceWhat changes for collection vendor oversight under the proposed third-party guidance?The OCC, Fed, FDIC and NCUA proposed replacing the 2023 third-party guidance. What stays in force, and what to keep doing with agencies and law firms.ComplianceDebt collection laws: what applies to creditors and to the agencies they hireWhich debt collection laws apply to creditors, which apply to the agencies you hire, and what you answer for either way: FDCPA, Reg F, UDAAP, TCPA, FCRA, state law.

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