Portfolio Management: TSI runs your recovery program on DebtNext

For creditors without an in-house recovery team. TSI sets the strategy, places and moves accounts across agencies and law firms, and reports the results in DebtNext, where you can see every account live.

What it is

Portfolio Management is TSI running your recovery program for you. We decide which accounts go where, manage every agency and law firm that works them, and move accounts to whoever recovers more. You keep live access to every account and report in DebtNext, the software the whole program runs on. It suits creditors who don’t have a recovery team, or who need one sooner than they can hire it.

How it works

Set up DebtNext

We load your accounts, rules, vendors and compliance steps into DebtNext, so there is one record of every account.

Place the accounts

We send each account to the right stage, from demand letters and first-party collections to third-party collections and legal recovery, based on its age, balance and your rules.

Oversee every agency and law firm

Every agency and law firm works inside DebtNext, with your rules and controls applied and an audit trail on each account.

Test and adjust

We compare results across vendors and strategies, test changes on part of the portfolio, and move accounts toward what recovers more.

Report and reconcile

You see results live in DebtNext dashboards, and every account reconciles, so you have records you can hand to an auditor.

A TSI portfolio manager

A named TSI portfolio manager runs the program day to day and sets the collection strategy, aiming for the most dollars back at the lowest cost to collect.

Why TSI

One program on one platform, with DebtNext at the core.

Every recovery stage under one team: demand letters, first-party, third-party and legal.

Oversight of every agency and law firm, with a record you can show an examiner.

A working recovery program without building a recovery department.

What's included

Strategy from before charge-off through legal recovery

Agency and law firm management inside DebtNext

Results compared across vendors, so accounts go where they recover more

Live access and reporting for your team

Compliance and security

Portfolio Management runs under TSI’s compliance management system and security program. The controls and audit records show up in DebtNext, where your team and your examiners can see them.

A compliance team that sits outside operations, with three lines of defense and policies reviewed every year.
Licensed or registered in every state that requires it and authorized to collect in all 50 states, DC and Puerto Rico.
SOC 1 Type II and SOC 2 Type II attestation reports, and PCI DSS 4.0 Service Provider Level 1.
A cybersecurity program built on the NIST Cybersecurity Framework 2.0, monitored around the clock.
One DebtNext view of every vendor, with daily account reconciliation and live tracking of what each one does.

How the engagement works

Who does what: TSI runs the program day to day. You keep full visibility and control in DebtNext.
How you pay: a DebtNext license plus a contingent portfolio management fee. Recovery services such as first-party, third-party or legal collections carry their own contingent fees.
What it costs: fees depend on the type, age and volume of your accounts, and we quote them after a portfolio review.
Reviews: we go over results with you monthly or quarterly and move accounts between vendors based on recoveries, complaints and compliance results.
The goal: the most dollars back at the lowest cost to collect.
Reporting: live dashboards and account-level status, with direct system updates in place of manual files.
Scale: the program can use many agencies at once. Strong performers earn more accounts, with caps so no single vendor carries too much risk.

Request a portfolio review

Free, with no obligation. We’ll map your current vendors, volumes and compliance requirements, then recommend a program that fits.

Schedule Your Consultation

Complete the form below and a TSI specialist will follow up by email.

Paying a bill or have a question about your account? Go to the Consumer Support Hub.