As of October 2026, TSI’s Accounts Receivable Management (ARM) service collects former-resident balances for property managers, including unpaid rent, fees and damages beyond the security deposit. TSI’s CXBPO service can answer current residents’ calls in your name. Settlements, payment plans and credit reporting follow rules you set, property by property.
Got a letter or call from TSI about your own account? Go to the Consumer Support Hub
What move-out balances cost a portfolio
A resident skips out owing two months’ rent and a stained carpet. The site team has new leases to sign, so the balance sits in the ledger until someone writes it off.
Across hundreds of units, that’s real money. And the same residents keep calling about everything else while the leasing office is short-staffed.
"The forwarding address is a friend's couch"
Former residents move without telling anyone. Without skip tracing, the balance is a dead letter.
"They dispute every damage charge"
Residents argue about what was wear and what was damage. A collector without your move-out records can’t answer them.
"Our site staff aren't collectors"
Leasing teams are hired to fill units and keep residents happy. Calling about old balances isn’t the job they signed up for.
"Residents can't reach anyone"
Maintenance requests, payment questions and renewal calls pile up in peak leasing months, and residents leave reviews about it.
How TSI works your accounts
- Place the account with its paper
Send the resident ledger, lease, move-out inspection and deposit itemization with each account. The documents are what let a collector answer a damage dispute. - Find the former resident
TSI runs skip tracing across several data sources and checks addresses against the National Change of Address file, then refreshes searches on accounts that stay unreached. - Contact within the rules
Collectors call, write, email and text inside the Regulation F limits and your policies. Payment plans and settlements stay within limits you set by property or portfolio. - Treat disputes as records
A dispute pauses collection while TSI checks your records and answers in writing. If the record doesn’t support a charge, the account comes back to you. - Answer current residents too
CXBPO agents can take leasing questions, move-in and move-out calls, maintenance routing, payments and renewals in your name, with added staff for peak leasing season.
TSI services that fit property managers
Third-party collections
Former-resident balances worked in TSI’s name across placements.
First-party collections
Past-due reminders in your company’s name for current residents. First-party collections
Property management CX
Resident calls handled in your name across the lease. Property management CX
Back-office processing
Ledger updates, move-out paperwork and written resident requests worked to your rules.
Legal recovery
Suits on balances you approve, through law firms TSI manages.
Rules that shape resident collections
Fair housing law reaches past the leasing office. The Fair Housing Act bars discrimination in “the terms, conditions, or privileges” of a rental or in related services (42 U.S.C. 3604(b)), so every former resident gets the same collection treatment under your rules.
State landlord-tenant laws set deadlines and itemization rules for security deposits, and some limit fees a landlord can charge. TSI collects what your records show was lawfully charged and leaves those decisions to you and your counsel.
Third-party collection on resident balances follows the FDCPA and Regulation F. Because collection accounts can show up in tenant screening, TSI reports to credit bureaus only when you direct it, and corrects what it reports under the Fair Credit Reporting Act. TSI is licensed or registered in every state that requires it and authorized to collect in all 50 states, DC and Puerto Rico (NMLS ID 950422).
TSI doesn’t file evictions, screen applicants or decide what a resident owes for damage. Those calls stay with you and your counsel. Each portfolio is quoted on its own.
Frequently asked questions
Does TSI collect former-resident balances?
Yes. TSI collects unpaid rent, fees and damages beyond the security deposit after a resident moves out, on the settlement and payment-plan rules you set.
What should we send with each account?
The resident ledger, lease, move-out inspection and deposit itemization. Those documents answer most disputes before they become complaints.
Can TSI answer resident calls as well as collect?
Yes. TSI’s CXBPO line can take leasing, maintenance, payment and renewal calls in your name, while ARM works move-out balances.
Should we keep collections in-house or outsource them?
It depends on volume, staff time and how far residents scatter after move-out. Outsourcing makes the most sense when balances are spread across many properties and site staff can’t make the calls.
Find out what your written-off move-outs are worth
The Recovery Performance Diagnostic sets baseline economics on one segment, such as one region or one year's move-outs, reviews disputes and complaints, and designs a carve-out you can measure. To check your current agency first, run its placements through the net-back calculator.
General information, current as of October 27, 2026. It isn’t legal advice. Rules change and differ by state, so check the sources linked here and talk to your own counsel before you act on it.