Customer care for public programs, with controls you can document

TSI answers calls for state and local programs and agencies under a documented compliance program, with extra staff for enrollment periods and deadlines. Ripple scores every call, so you have a record when an auditor asks.

■Independently audited controls you can hand to procurement

■Every call scored by Ripple

■Surge capacity for enrollment periods and program deadlines

The public-sector standard

Every call on a public program can become a record. Security expectations are high, accountability is public, and a program deadline can bring a wave of calls that still has to be answered well and documented. Procurement and security teams want proof: documented controls, careful handling of sensitive data and a vendor that works inside the program's own compliance rules. TSI lists only what it holds, below.

How TSI fits

Documented, audited controls

SOC 1 Type II and SOC 2 Type II attestation reports, PCI DSS 4.0 Service Provider Level 1 and HIPAA-aligned safeguards, on a compliance program built on NIST CSF 2.0.

Ripple scores every call

Ripple scores every call and guides agents while they talk, so quality and compliance are checked on every call, not a sample.

Extra staff for deadlines

10,000+ people across 20+ sites take on enrollment periods and deadline spikes without a hiring push.

Trained agents who stay

Agents pass a training exam at each stage before they take live calls, which keeps answers accurate and the record clean.

SOC 2

Type II attestation report, plus PCI DSS 4.0

NIST

CSF 2.0 security program

100%

Calls scored by Ripple

Accountability you can document

A public program can’t absorb a data breach quietly. TSI’s controls are documented and independently audited, and Ripple’s scores give you a record of how every call was handled when an auditor or a resident asks. Public sector customer care is one of TSI’s CXBPO programs.

Frequently Asked Questions

Which security attestations and standards does TSI hold?

SOC 1 Type II and SOC 2 Type II attestation reports, PCI DSS 4.0 Service Provider Level 1 and HIPAA-aligned safeguards, on a compliance program built on NIST CSF 2.0. TSI lists only what it holds.

Can TSI scale for enrollment periods and deadlines?

Yes. With 10,000+ people across 20+ sites, TSI takes on enrollment periods and deadline spikes without a hiring push.

How is quality verified on sensitive programs?

Ripple scores every call and guides agents while they talk, so you have a documented view of how each call was handled.

How are agents prepared for public-sector work?

Agents pass a training exam at each stage before they take live calls, which keeps them accurate and consistent on high-stakes programs.

Bring us a program that can't afford a gap

We’ll outline how we’d staff it, the controls we’d document and the extra capacity to match your deadlines.

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