Accounts Receivable Management
We collect past-due consumer and commercial accounts for creditors, from the first reminder text to a lawsuit you approve.
1
Demand communications
Texts, emails and letters with a pay link, sent in your name or ours before anyone picks up a phone.
2
First-party collections
Your past-due accounts worked under your brand and scripts, before charge-off.
3
Third-party collections
Charged-off accounts worked in TSI’s name by text, email, pay page and trained agents.
4
Legal recovery
Suits only on accounts you approve, filed through a managed network of collection law firms.
How the work gets done
CollectX scores every account each day, so agents start with the people most likely to pay. MENSA picks text, email or a call for each one, and Ripple scores every call for compliance as it happens.
Healthcare Revenue Cycle Management
We get denied claims paid and collect patient balances for hospitals, health systems and physician groups.
Bad debt recovery
Unpaid patient balances worked under HIPAA, with payment plans and a self-service pay page.
Denial management
PULSE finds why a claim was denied and drafts the appeal. Our specialists file it and follow it until the payer pays.
Extended business office
Our team bills and follows up on patient accounts in your name, as part of your business office.
DebtNext software
For lenders who use several collection agencies and law firms: place accounts, compare results and keep the audit trail in one place.
- See every placement and recall, by agency
- Compare agencies on what each one collects
- Hand an examiner the full audit trail in one export
Portfolio Management
No in-house recovery team? TSI runs your whole recovery program on DebtNext, and you watch the results live.
- A TSI team sets strategy and moves accounts between agencies
- Live reports in DebtNext whenever you want them
- Demand letters, first- and third-party collections and legal recovery under one plan
Loan Servicing (UAS)
UAS, a TSI company, services student and personal loans for schools, lenders and credit unions on its own platform, UAS Connect.
Run servicing yourself on UAS Connect. It plugs into your lending systems and follows your loan rules.
UAS services your loans under your brand: your portal, your statements, your phone line.
Hand UAS the whole job. Borrowers hear from UAS by phone, email, text and mail.
How the work gets done
UAS Connect tracks every loan, payment and borrower contact, and gives you loan-level reports any time you ask.
CXBPO
TSI answers your customers' calls, emails and chats and handles the back-office work behind them, by your rules, from sites in 5 countries.
- Inbound and outbound calls on past-due accounts, in your name
- Answers to account, application and payment questions
- Data entry, document processing and exception handling
- Extra trained agents when your call volume spikes
The software behind the work
CollectX
scores every account each day on who’s likely to pay and how to reach them, so agents start with the right ones.
MENSA
picks the channel for each account: text, email, a call or a letter.
Ripple
scores every call for compliance while it happens and writes the call notes for the agent.
PULSE and SAGA
find why a claim was denied, draft the appeal and track it until the payer pays.
DebtNext (dPlat)
lets a lender place, track and audit accounts across every agency and law firm it uses.
Healthcare CollectX
scores patient accounts so outreach goes first to the patients most likely to pay.
UAS Connect
runs student and personal loan servicing, with loan-level detail for lenders and a self-service portal for borrowers.
Every service at a glance
Accounts Receivable Management (ARM)
Demand communications, first-party collections, third-party collections, legal recovery, DebtNext and Portfolio Management.
Healthcare Revenue Cycle Management (RCM)
Bad debt recovery, denial management and extended business office.
Loan Servicing
(via UAS)
UAS Connect software, servicing in your name and UAS-branded servicing.
CXBPO
First-party collections, customer care, back office and surge staffing.
Run your own numbers before you talk to us
Free, and no form to see a result. Each calculator shows its math with sample numbers until you type your own. See all calculators
Agency net-back calculator
Compare up to 4 agencies on what you keep after fees and costs.
Net-back, % of dollars placed $90,000kept by Agency C per $1M placed
Sell-or-place calculator
See whether a buyer's bid beats placing, and the bid that tips it.
Present value of each path +$15,926for placing over selling, at present value
Denial economics by claim value
See which claim-value bands pay back an appeal.
Net a year, by claim value $309,613a year from the 3 bands that pay back
Denial appeal break-even calculator
Find the claim value where an appeal stops paying.
Net per appeal, by claim value $286.15break-even claim value at these rates
Not sure which service fits?
Tell us what’s past due and who owes it. We’ll point you to the right team, or tell you if we’re not a fit. You can also browse the industries we serve.