Back Office
The Back Office of your hospital’s Patient Financial Services department might hold the key to your organization’s financial success. While there is general consensus that Revenue Cycle Management begins at Patient Access and continues through final collections, it just may be that the heart and soul of the Revenue Cycle lives in the Back Office. […]
TSI’s Tracy Spears Talks Cash Flow Obstacles with Sandy Simpson of Associated Anesthesiologists Inc.
TSI knows cash flow. On Wednesday, TSI speaker Tracy Spears discussed in a webinar the four most common cash-flow obstacles healthcare organizations face today. Spears was joined by Associated Anesthesiologists Inc. manager and industry veteran, Sandy Simpson. Simpson and Spears discussed different situations in which they have encountered and overcome common cash-flow obstacles such as […]
The End Game: Planning Your End-of-Year
The holidays are almost upon us once again! For most of us, this is a time of year for family and friends, gathering together, and enjoying good food, good company and football! As the summer fades and fall begins, it’s also a good time to begin planning your end-of-year strategy for past-due accounts and the […]
Filling in the Gaps
Since the beginning of the economic downturn several years ago, many companies have been trying to do more with less people as a way to compensate for depressed sales and increased bad debt. Often times, this creates a work flow gap, especially in the accounts receivable department. As staff count decreases, companies quickly reach a […]
Past-Due Customers: Handle with care
Sometimes it happens. It could be a long-time client with whom you have a great relationship or a new customer you hardly know. They miss their due date, they break promises and now they are not even responding. What do you do? In today’s business environment, you don’t want to risk losing any client – […]
What matters most to you in a collection agency?
Credit and collection managers today have a plethora of options when it comes to seeking assistance with aging accounts receivables or consultation on their internal collection processes. But after breaking through the initial clutter of commercial collection agencies at your disposal, how many are left standing that can truly meet your unique needs? To help […]
Strategizing an Internal A/R Policy Change
As a business leader or decision maker, inevitably there will come a time when you will likely review and make changes to your internal A/R policies and procedures. That might mean starting some kind of outsourcing project, changing the age of the accounts when you involve your collection agency, adding new layers of letters and/or […]
Strategizing an Internal A/R Policy Change
As a business leader or decision maker, inevitably there will come a time when you will likely review and make changes to your internal A/R policies and procedures. That might mean starting some kind of outsourcing project, changing the age of the accounts when you involve your collection agency, adding new layers of letters and/or […]
Managing Accounts Receivable Portfolios in Troubled Times
We recently came across an article from 2001 written by Emil Hartleb, former Executive Director of the Commercial Collection Agency Association (CAAA). And although the article – entitled “Managing Accounts Receivable Portfolios in Troubled Times” – dates back more than a decade, its principals and teachings are very much applicable for today’s businesses and especially […]
Did You Open Your Business to Specialize in Collections?
Entrepreneurs, specialists and CEOs who operate companies did not open their respective businesses to collect on past-due accounts. Each started their business to provide a good or service to fill a need. Often, there is not sufficient time, resources or understanding of the best way to collect on past-due payments. Many wonder: How soon after […]
