An Extension of Your Operation
We are a customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Powered by advanced analytics and backed by a team laser focused on your success, TSI protects your brand and the relationship with your customer, while delivering best-in-class performance.
One of our core beliefs is that every good business can always be even better. Putting your customer’s experience first, we are constantly refining our services and offerings to ensure that we are meeting and exceeding all their expectations.
During the stages of engagement, implementation, and ramp-up, TSI offers a committed team of account managers and implementation experts. Renowned for our leadership in compliance and data security, we work closely with your team to guarantee a smooth transition and maximize your chances of long-term success.
We are a team of over achievers, and our goal is to be your trusted partner, enhancing your business processes, delivering exceptional customer experiences, and driving your company towards greater success.
Full Suite of Services
From customer acquisition to accounts receivable and legal solutions, we enable our clients to meet their specific business across the entire customer lifecycle.
Coupled with our significant coverage in the United States and its near shore territories, we provide our clients with the flexibility of truly global solutions. TSI has operations in the Philippines and a market-leading presence in India.
Workforce & Performance Management
Our tactical approach and use of a robust eWFM application allows us to effectively build and manage staff schedules to ensure service levels are not missed and provide excellent customer service.
Based on the consumer’s channel of preference, we use both tools and smart decisions in a compliant manner to determine how and when to engage with the consumer. The marriage of traditional and digital techniques provides our customers with a complete comprehensive solution, optimizes outreach, improves productivity and drives increased revenue.
Industry-Leading Talent Development
Our award-winning training and content development team continues to gain recognition and new awards. Our steadfast dedication to continuous employee learning and development, our agility and innovation, and our passionate commitment to the current and future success of our employees.
Compliance & Data Security
Compliance & Data Security Compliance and InfoSec are strategic to TSI. Compliance is embedded in our culture, our DNA, and we have a track record of maintaining the industry’s highest standard of excellence.
We take pride in our world class team. And we’re on the look-out for talented and passionate people that want to help us transform the continuum of the client and customer experience.