Our engagement began contracted services with TSI in 2018. TSI provides bad debt- collection services for our patient guarantor balances, after they have cycled through our insurance and 1st party billing services. Initial implementation was quick, accurate and exceeded leaderships goals for resolution.
Our relationship with TSI has been very beneficial and productive versus our previous vendor who was assigned these revenue cycle accounts.
TSI’s leadership team and collection staff are responsive and professional and have impacted our revenue cycle in a positive manner.
Our engagement with TSI began fifteen years ago. TSI provides collection services for our Medical Centers. The relationship between TSI and our medical center has truly been a partnership. At the time of the initial engagement our AR processed through a 25 year old legacy system. TSI was able to successfully adapt and make changes to accommodate our system.
In August 2010, we implemented Epic and again, TSI was able to quickly implement this new system while assisting in running down the old legacy AR. TSI’s collection performance has met our needs while at the same time treating our patients with respect.
TSI’s leadership team and collection staff have proven to be committed to our success.
Hello Karen, just wanted to share with you my experience today when I called for assistance at State Revenue. I spoke with Sharon Carter and found her to be very helpful in my needs. She was very pleasant to talk to and in no way did she make me feel uncomfortable. She saved me from having to make a special trip to Augusta. It’s nice to know there are still people out in the working world that are pleasant and don’t make you feel like you’re bothering them. Thank you for your time and have a nice day.