Many of the world’s top lenders rely on TSI call centers and our exceptional teams to service their customers. They trust us to provide a premium experience for borrowers, with the modern, intuitive and seamless omni-channel experience critical to customer satisfaction.
And they rely on us to provide deep, data-driven insights via standardized and customizable reporting, a custom query builder and full API integration.
Student loan & niche consumer loan servicing via UAS Connect
Our loan servicing solution is enhanced and powered by UAS Connect, a platform provided by our fully-licensed loan servicer and TSI subsidiary, University Accounting Service, LLC (UAS). We provide loan servicing solutions for many different higher education institutions including asset managers, credit unions, universities and trade schools.
UAS delivers traditional third-party servicing performed on behalf of the lender along with call center, statements, letters, and a borrower portal that create a consistent user experience. Our team of technologists, account managers, borrower representatives and management work to ensure an exceptional experience for the lenders and their borrowers.
Brand continuity through the loan life has become a central theme requiring significant technological and operational flexibility. Our private Label solution is built to address this need. This offering includes a custom borrower web portal, a first-party call center, and branded communication templates (emails, letters, and SMS).
Single tenant or multi-tenant SaaS solutions allow the lender to use UAS Connect as their core system of record while relying on its own call center, print vendor, payment processor and accounting team to service their borrowers.
Setting the standard for technology in loan servicing
UAS Connect is a highly configurable platform that leverages a flexible technology framework, enabling our team to deliver best-in-class service.
Full integration with expanding vendor ecosystem
The UAS Connect system is fully integrated with a rapidly expanding vendor ecosystem, including credit reporting agencies, government reporting, skip-tracing, print and mail and lock-box communication tools.
Enhanced lender experience
TSI’s UAS Connect provides an elegant UI for loan level data viewing, various reporting methods, and a priority-one customer service approach.
Lenders can customize their servicing guidelines, branding, and borrower experience.
Access to a robust set of standard reports, custom query builder, and full API integration.
Each client has a dedicated client service representative for support and assistance.
Premier borrower experience
A modern, intuitive, omni-channel borrower experience is critical for customer satisfaction and an effortless loan servicing experience.
Dedicated Borrower Portal
Online access to real-time loan information, servicer, communication, and loan management tools.
Multiple channels for digital communication including SMS texting, email, secure encrypted messaging, chat, and social media.
Customizable, white-label print options with configurable trigger logic and content. Digital or mail delivery options.
Effective self-service IVR and skill-based routing to highly trained, competent borrower representatives ready to serve.