Communications
the various methods of sending information between people and places - and it's our specialty
In a highly competitive landscape, we understand communications companies are under increasing pressure to deliver superior service to more demanding and discerning customers while trying to improve efficiencies and reduce costs.
For more than 50 years TSI has been providing comprehensive and tailored outsourcing solutions for some of the US’ largest communications companies, helping to optimize financial performance and enhance the customer experience. We provide CX BPO, receivables management services, and specialized programs utilizing integrated omni channel communications.
CXBPO
TSI recognizes that every interaction with your customer is a critical component of customer satisfaction, brand loyalty and revenue sustainability. We collaborate closely with our Communications partners to build custom solutions for every aspect of the work they outsource to us.
- General Inquiries
- Billing
- Transfer Service
- Retention
- Win Back
- Account Management
- Plan Right-Sizing
- Past Due Bills
- Troubleshooting
Accounts Receivable Management (ARM)
TSI is the largest ARM company in the US and an industry frontrunner with a worldwide footprint, renowned for its effective debt recovery solutions. As a licensed debt collection agency operating in all 50 states, TSI upholds the highest standards of compliance and professionalism.
Our approach to Accounts Receivable Management revolves around treating our clients’ customers with utmost respect while deploying a comprehensive range of strategies to achieve optimal resolution. Transparency is a key aspect of our service, and we ensure our clients have access to advanced online reporting, providing them with clear visibility into the recovery process.
Made possible through our innovative analytics, robust workflow technology, and dynamic contact strategy, facilitated by omni-channel communications, we prioritize delivering an exceptional customer experience while maximizing recovery rates for our clients. By leveraging cutting-edge tools, we effectively engage with the customer, tailoring our approach to the unique attributes of individual portfolios.
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- 1st Party and 3rd Party Early Out
- Primes through Out-of-Statute
- Cradle-to-Grave
- Letter Series
- Debt Purchase Servicing Solutions
- Portfolio Analysis and Scoring
Licensing And Compliance
- Licensed in All Required States
Specialty Programs
Our talented team has extensive years of combined experience in the communications industry and is well-equipped to collaborate closely with our communication partners, regardless of their size. We specialize in developing and managing specialty programs that are custom designed for their unique needs and one-off situations.
Whether it’s a short-term project or a long-term program, our approach remains consistent. We bring a dedicated focus, thorough analysis, and meticulous planning to the table. We understand the intricacies of the communications industry and leverage our decades of experience to ensure the success of our initiatives.
