Retail & eRetail
TSI understands that every retail operation is unique, with distinct products and customer bases. We work closely with retailers to develop customized strategies that align with their business goals. By analyzing past customer behavior, TSI can identify patterns and develops custom solutions to ensure each interaction results in a positive customer experience.
Contact Center Services
AT TSI, our customer service solutions ensure that inquiries are answered efficiently and professionally, and our advanced escalation protocols ensure that all customer interactions are handled with the appropriate level of urgency. Robust quality assurance programs, developed in collaboration with our clients, ensure that customer interactions are always positive and the customer experience is the primary focus.
TSI’s state of the art analytics tools provide a comprehensive view of customer interactions, allowing our clients to gain a better understanding of their customer base and make informed decisions about their customer service strategy. TSI is committed to helping our clients increase customer satisfaction and loyalty, while protecting their brand and reputation.
- Inbound & Outbound Voice
- Customer Acquisition
- Customer Care & Retention
- Customer Experience Programs
- Brand & Culture Protection
- Performance Analytics
- Flexible staffing solutions
- Customized Programs
- Back Office Solutions
Back Office Support
The difference between good and great operations often boils down to efficiency. TSI provides a range of administrative and operational tasks that are necessary for running a business or organization but do not involve direct customer-facing interactions.
Fueled by secure, energy-efficient, redundant operating centers around the globe and fault-tolerant technology, we customize back-office solutions that drive better business outcomes and financial efficiency.
The benefits of outsourcing your back-office support services to TSI include cost savings, increased efficiency, access to specialized expertise, technology, and the ability to scale up or down as needed. Additionally, outsourcing these functions can free up valuable time and resources for your business to focus on growth and innovation.
- Account Research
- Data processing
- Data entry
- Document Processing
- Validation and verification processing
