Insurance
Facing challenges such as regulatory compliance, increased competition, and higher customer expectations? We can help.
Whether your company works within Mortgage Insurance, Renters Insurance, Loss Draft Processing Services, Claims Services or Auto Insurance Services, we offer 20+ years of experience and expertise as a leading strategic partner providing Nearshore, Offshore, and Onshore options for BPO and Customer Experience Services.
Our insurance teams are recognized in the industry as knowledgeable, experienced, and capable of handling all aspects of insurance operations including back-office processing, claims processing, and customer care solutions. We carefully custom tailor each solution to align with all aspects of the human experience from the cradle to the grave.
- With the right technology, call centers can improve compliance measures, ensuring that agents adhere to industry regulations and company policies. This helps in maintaining legal and ethical standards in customer interactions.
- Outsourcing contact center services contributes to lowering costs and improving operational efficiencies. By streamlining processes, leveraging automation, and optimizing resources, call centers can drive business improvements and achieve cost savings.
- The insurance industry faces various challenges, including regulatory compliance, increased competition, and higher customer expectations. Outsourcing contact center operations can help address these challenges by enhancing operational efficiency, delivering superior service, and fostering continuous improvement.
- By leveraging our expertise effectively, insurance companies can strive for enhanced customer experiences, improved operational effectiveness, and a competitive edge in the industry.
Insurance Service Delivery
- Verification
- Validation
- Exceptions/Open Items Follow-up
- Policy Review & Updates
- Logging/Inspections/ Processing Services
- Customer Care Services
- Chat Services
- Reporting & Governance Services
- Loss Draft/Claims Processing Services
- Customized and Innovative Solutions
Services and Customized Delivery Programs
- Customized/Regulatory Insurance Training at all levels for delivery
- Business Control Group that handles contractual adherence, Insurance Regulatory Updates, as well as oversight over contractual deliver items for review
- Strategic Account Management/Client Services
- Internal Quality Team for BPP & Customer Excellent Experience
- Global Project & MIS Reporting
- WFM (Work Force Management Teams)
