Energize with our Team of Utility Specialists
In the new power generation and delivery environment, utilities are under pressure to deliver superior service, educate and engage customers effectively, all the while facing challenges in meeting the expectations of more demanding customers, regulators, and competition from new organizations looking to disrupt the energy industry.
For more than 50 years we have been providing comprehensive and tailored outsourcing solutions for some of the US’ largest utility providers, helping to optimize financial performance and enhance the customer experience. With this experience and deep domain knowledge we are ideally suited to help the Utility Industry face these challenges head-on.
Our range of services includes CX BPO, receivables management, and specialized programs unique to utilities such as Energy Assistance support and Storm Outage coverage. Partnering with TSI, and our team of experts with over a century of combined utility expertise, utilities can expect to see improvements in their financial performance and increased customer satisfaction and loyalty.
CX BPO
TSI recognizes that every interaction with your customer is a critical component of the customer experience, brand loyalty and revenue sustainability. We collaborate closely with our Utility partners to build custom solutions for every aspect of the work they outsource to us.
- New Customers
- Welcome / Wellness
- General Inquiries
- Billing
- Move-in Move-out
- Outage Calls
- Past Due Bills
- High Bills
- Trouble Shooting Appointments
- Call Out Appointments
- Appliance / Home Warranty Sales
- Gas Emergencies
Accounts Receivable Management (ARM)
TSI is the largest Accounts Receivable Management (ARM) company in the US and an industry frontrunner with a worldwide footprint, renowned for its effective debt recovery solutions. As a licensed debt collection agency operating in all 50 states, TSI upholds the highest standards of compliance and professionalism.
Our approach to debt recovery revolves around treating our clients’ customers with the utmost respect while deploying a comprehensive range of strategies to achieve optimal resolution. Transparency is a key aspect of our service, and we ensure our clients have access to advanced online reporting, providing them with clear visibility into the recovery process.
Made possible through our innovative analytics, robust workflow technology, and dynamic contact strategy, facilitated by omni-channel communications, we prioritize delivering an exceptional customer experience while maximizing recovery rates for our clients. By leveraging cutting-edge tools, we effectively engage with the customer, tailoring our approach to the unique attributes of individual portfolios.
Powered by
- 1st Party and 3rd Party Early Out
- Primes thru Out-of-Stat
- End-to-End
- Letter Series
- Debt Purchase
- Portfolio Analysis and Scoring
- Licensing and Compliance
- FDCPA and Regulation F
- FCRA
- Licensed in 50 States
Specialty Programs
With over 100 years, of combined experience in the utility sector, our team at TSI is well-equipped to collaborate closely with our utility partners, regardless of their size. We specialize in developing and managing specialty programs that are specifically designed for their unique needs.
Whether it’s a short-term project or a long-term program, our approach remains consistent. We bring a dedicated focus, thorough analysis, and meticulous planning to the table. We understand the intricacies of the utility industry and leverage our decades of experience to ensure the success of our initiatives.
By working closely with utility partners, we gain valuable insights into their specific challenges and goals. Whether it’s improving operational efficiency, enhancing customer satisfaction, or implementing innovative technologies, we tailor our programs to deliver tangible results.
- Storm/Outage Support
- Low Income Assistance Programs
- Training and Talent Development Outsourcing
- QA Outsourcing
- WFM Support
