TSI recognizes that every interaction with your customer is a critical component of the customer experience, brand loyalty and revenue sustainability. We collaborate closely with our Utility partners to build custom solutions for every aspect of the work they outsource to us.
Accounts Receivable Management (ARM)
TSI is the largest Accounts Receivable Management (ARM) company in the US and an industry frontrunner with a worldwide footprint, renowned for its effective debt recovery solutions. As a licensed debt collection agency operating in all 50 states, TSI upholds the highest standards of compliance and professionalism.
Our approach to debt recovery revolves around treating our clients’ customers with the utmost respect while deploying a comprehensive range of strategies to achieve optimal resolution. Transparency is a key aspect of our service, and we ensure our clients have access to advanced online reporting, providing them with clear visibility into the recovery process.
Made possible through our innovative analytics, robust workflow technology, and dynamic contact strategy, facilitated by omni-channel communications, we prioritize delivering an exceptional customer experience while maximizing recovery rates for our clients. By leveraging cutting-edge tools, we effectively engage with the customer, tailoring our approach to the unique attributes of individual portfolios.
With over 100 years, of combined experience in the utility sector, our team at TSI is well-equipped to collaborate closely with our utility partners, regardless of their size. We specialize in developing and managing specialty programs that are specifically designed for their unique needs.
Whether it’s a short-term project or a long-term program, our approach remains consistent. We bring a dedicated focus, thorough analysis, and meticulous planning to the table. We understand the intricacies of the utility industry and leverage our decades of experience to ensure the success of our initiatives.
By working closely with utility partners, we gain valuable insights into their specific challenges and goals. Whether it’s improving operational efficiency, enhancing customer satisfaction, or implementing innovative technologies, we tailor our programs to deliver tangible results.