The Role of Call Overflow Management in Reducing Patient Frustration During Peak Seasons
In healthcare, patient satisfaction is often at its lowest during peak demand periods, such as flu season, open enrollment, or after a major event. Long wait times, high call abandonment rates, and inconsistent service can frustrate patients and negatively impact a provider’s reputation. Call overflow management is a vital solution that ensures seamless patient interactions, […]
TSI hosts record-breaking leadership webinar with MGMA
On Tuesday, April 12th, TSI broke a company record with leadership webinar “Coach Them Up or Coach Them OUT!”, presented by TSI speaker and Vice President, Tracy Spears. The webinar was co-hosted by MGMA as part of the Executive Partnership program, and was attended in record-breaking numbers. “Coach Them Up or Coach Them OUT!” is […]
TSI Speaker Tracy L. Spears Talks Exceptional Leaders
TSI is no stranger to exceptional leadership. TSI leader Tracy Spears gave a webinar on Thursday, February 25th, discussing highlights from her upcoming book with co-author Wally Schmader, The Exceptional Leaders’ Playbook. In her hour-long webinar, Spears covered topics such as “The Five Conversations Leaders MUST Get Right”, the importance of humility in leadership, and […]
