Build customer relationships, satisfaction and loyalty. Optimize your receivables
Exceptional customer service fuels lasting customer relationships. It’s also key to maximizing receivables. And it’s the foundation of our approach to serving you and your customers.
Customer
Relationship
Services
Loan
Servicing
Healthcare
Revenue Cycle
Management
Accounts
Receivable
Management
Mission Statement
Our mission is to provide the highest quality customer service, cash flow management, loan servicing, and business process outsourcing solutions to help our clients achieve their performance and financial goals. We strive to cultivate a culture of trust, respect, and appreciation; encouraging our team members to embrace an environment of continuous improvement and develop creative solutions for our partners. We are committed to anticipating their customer’s needs and delivering exceptional services that exceed expectations.
You put your
customers first.
We do too
Customer-first is more than a slogan. It’s in our DNA, it fuels our company culture and it’s integral to our results. We treat your customers like our customers, and we treat our customers great.
Trusted by top brands on the planet in the credit and customer service industries
$20B
service portfolio
45K+
client relationships
$2B
collected in 2021
32M
accounts placed in 2021
3.5M
inbound customer service calls
268M
data capture verifications
Powered by
advanced analytics
and omnichannel
technologies
TSI’s proprietary analytics improve both the efficacy of our teams and the results we achieve on your behalf. Every customer interaction is informed by deep insight into that customer. And every customer is handled in the most efficient and effective way, decreasing friction while increasing satisfaction and recoveries.
Customer service
teams with deep
industry expertise
TSI achieves superior results with teams organized around key verticals and possessing deep industry domain expertise. For example, the challenges of recovering medical debt are different from, and require different approaches, when compared to servicing a utility customer or recovering credit card debt. TSI structure is designed to meet those challenges.
Compliance is
Job One
Compliance, including information security are the bedrock of TSI. We’re vigorously compliant with consumer protection laws and regulations to protect your brand, reputation and customer relationships.
"We recommend TSI if you’re looking for an accounts receivable partner that is easy to work with, cares about their clients and client’s needs, and delivers game changing results.”
Mike Gaffney Director of Transaction Services TrueGreen
