Customer Success Story

Enhancing Recoveries For A City Revenue Department Via Collectx

This case study focuses on TSI’s collaboration with a large city revenue department showcasing the impact of CollectX, a proprietary data analytics platform. CollectX played a pivotal role in transforming the revenue department’s liquidation rates and collection approach , specifically targeting nuisance liens and fire & rescue accounts. The average account balance for this engagement was $814, presenting unique collection challenges.

The Challenge

  • Limited Phone Numbers: The revenue department faced the issue of limited phone numbers available for contact, hindering the collections process.
  • Account Specifics (Nuisance Liens and Fire & Rescue Accounts): Managing nuisance liens and fire & rescue accounts required a nuanced approach due to their unique nature and potential impact on the property and its owners.
  • Property-Linked Liens: Liens were linked to the property, not the property owner, making it essential to navigate the process of setting up payments for new property owners or renters.

The Solution

  • Implementation of CollectX: TSI introduced CollectX, a powerful data analytics platform, to optimize the collections process. CollectX was utilized to identify the most liquid accounts and tailor collections activity accordingly.
  • Enhanced Skip Tracing Strategies: TSI improved skip tracing strategies to locate alternate phone numbers and contact information, compensating for the limited phone numbers initially provided..
  • Focused Recoveries on Specific Account Types:  The account recopvery approach was adapted to target nuisance liens and fire & rescue accounts, employing a customized strategy to address the nuances of each account type effectively.

The Results

Improved Liquidation Rate: Utilizing TSI’s proprietary data analytics platform, CollectX, the client’s 12-month liquidation rate witnessed a remarkable increase of 102.0%, further validating the effectiveness of the data-driven strategies implemented. To visually represent this improvement, the liquidation graphic below illustrates the transformation from the pre-CollectX phase to the post-CollectX phase.


CollectX’s intervention facilitated a more efficient collections process, leading to enhanced revenue recovery and a streamlined approach to managing nuisance liens and fire & rescue accounts. This case study emphasizes the potential of leveraging advanced data analytics platforms like CollectX in the public sector to achieve substantial improvements in debt collection and liquidation rates.

Customer Experience/Care Management

Inbound & Outbound Voice

CX  & Care Programs

Back-Office Functions

Performance Analytics

Flexible Global Staffing

Business Process Outsourcing

Data Input

Document Processing

Verfication & Validation

Exception Processing

QA Monitoring & Reporting

Business Analytics & Modeling

First Party ARM

1st Party Collections

Pre-Charge Off Program Support

Inbound & Outbound

Early Stage / Care Based

Brand Protection

IT Adaptability / Flexibility

third Party Debt Collection

Post Charge-Off

Primary & Secondary

Late-Stage Recovery

Innovative Technology & Approach

Propensity to Pay Analytics

Skip to content