Ethical AI in Collections: Balancing Efficiency with Empathy
AI can recover more. But can it do so ethically? For finance and operations leaders tasked with improving collections performance while protecting brand trust, that’s
Beyond Automation — How AI Is Rewriting the Rules of Revenue Recovery
For decades, collections success was measured by volume—more calls, more letters, more agents. The mantra was simple: effort equals results. But in 2025, the rules
The Future of Revenue Cycle Management: Trends Transforming the Healthcare Industry
In an era of rapid technological advancement, healthcare providers face mounting challenges in managing revenue cycles. Rising administrative costs, increasing claim complexities, and changing regulatory
Outsourcing Excellence: How Fully Managed Customer Service Models Drive Patient Satisfaction
In today’s fast-paced healthcare environment, patient satisfaction is no longer a “nice-to-have” but a critical metric that directly impacts a provider’s reputation and financial health.
Collaborative Success: Why Outsourcing Revenue Cycle Management Makes Sense
As the complexities of healthcare revenue cycle management (RCM) continue to grow, many providers are turning to outsourcing as a strategic solution. Outsourcing RCM doesn’t
Empowering Healthier Communities: How Proactive Patient Outreach Closes Revenue Gaps for Providers
Healthcare providers today face a dual challenge: balancing financial sustainability while fulfilling their mission to build healthier communities. Addressing this challenge requires more than reactive
