Back Office Support: The Unsung Hero of Utility Operations

In the vast expanse of the utility industry, front-end operations often steal the limelight. Whether it’s the technicians who restore power during outages or the customer service representatives who handle multiple inquiries, these are the faces and voices that customers interact with directly. However, behind these front-line heroes lies an equally crucial, albeit less visible, […]

The Evolution of Customer Service in the Utility Sector

The utility sector, responsible for delivering essential services like water, electricity, and gas, is a cornerstone of modern society. However, while the core services remain consistent, the way these utilities interact with their customers has undergone a dramatic transformation. This evolution isn’t just about adapting to the times; it’s about meeting and exceeding the ever-evolving […]

How We Aid Our Utility Partners in Times of Need with Supplemental Contact Center Support

In today’s fast-paced world, utilities play a critical role in our daily lives. Electricity, water, gas, and other essential services are the lifeblood of modern society. However, providing these services consistently and efficiently is no small feat. Utilities often face various challenges, from natural disasters and emergencies to spikes in customer inquiries. That’s where supplemental […]

Four Reasons Why Utility Companies Choose TSI

Award-Winning Training Ecosystem TSI’s world-class Training Programs have been recognized by Training Magazine as among the Top 10 Global Training Programs for three consecutive years (2020 – 9th place , 2021 – 8th place, 2022 – 2nd place). TSI’s Talent Development, Training and Knowledge Management teams serve as a strategic business partner for our clients […]

Fostering Belonging through Social and Emotional Learning at TSI

TSI’s Talent Development leaders recognize the need to go beyond diversity, equity, and inclusion (DEI) to focus on fostering a sense of belonging in employees. According to the Academy to Innovate HR, being diverse, equitable, and inclusive is not enough to create a work environment that helps people get the best out of themselves. It […]

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