Consumer Help

Why you should consider outsourcing your call center services

There is no question that your business needs a communications center to interact with your customers. But what shoul...

Maintaining Debt Collection Diplomacy While Collecting for Government Agencies

As we start the fourth quarter of the year, we find ourselves reflecting on how debt collection for government agenci...

Your Collections Process Influences Customer Sentiment -- Here's How

Customer loyalty is largely based on customer experience. In fact, customer experience is becoming an increasingly im...

The Value of Partnering with Consumers in the Debt Collection Process

When it comes to debt collection, one of the most important things is to continue the positive relationship you alrea...

Better Debt Collection Means a Better Customer Experience -- Here's Why

Debt collection should enhance, not harm your brand image. The days of debt collection run amok are over. Certainly,...

How Patient Satisfaction Impacts Revenue for Healthcare Organizations

Under value-based reimbursement, patient satisfaction scores impact account receivables. In 2018, keeping a patient ...

New Report Offers Valuable Insight into Student Loan Defaults

Over 250,000 student loans go to debt collection every quarter. The Urban Institute points out the numbers, which ar...

Distinguishing Bill Collector Harassment

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