Ethical AI in collections: what compliance actually demands
Every ARM platform claims AI now. That phrase has become as meaningless as ‘cloud-based’ or ‘data-driven.’ What’s less common is an honest accounting of what compliance-grade AI in collections actually requires, and why most of what’s marketed as AI doesn’t meet that bar. The gap matters. Regulators and plaintiff attorneys are catching up to how AI gets used in collections, and the […]
The New ARM Compliance Landscape: What To Know In 2026
Something shifted in 2025 that every ARM professional should understand. The CFPB didn’t disappear. It contracted. The bureau went from roughly 1,700 employees to about 200, and from 27 enforcement actions in 2024 to 1. That’s not a signal to relax compliance. It’s a signal to understand where the pressure moved. It moved to the states. State AGs are filling the gap More than […]
Regulation F: What’s Changed and What Collectors Must Know in 2026
Where We Are With Regulation F: The State of Play in 2026 When the CFPB’s Regulation F took effect on November 30, 2021, it represented the most significant update to the Fair Debt Collection Practices Act framework since the original statute passed in 1977. Four-plus years in, the dust has settled enough to draw some […]
NYC’s SHIELD Rule changes debt collection in September. Here’s what collectors need to know.
New York City just dropped the strictest municipal debt collection regulation in the country. The SHIELD Rule (Stopping Harassment and Intimidation and Ensuring Lawful Debt Collection) was adopted by the NYC Department of Consumer and Worker Protection on February 26, 2026. It takes effect September 1, 2026. And it goes well beyond federal Regulation F in […]
The Human Element in Revenue Cycle Management: Empowering Your Workforce for Success
In the fast-paced world of healthcare, technology often takes center stage in discussions about revenue cycle management (RCM). While advanced tools like AI and automation play a critical role, the human element remains indispensable. Empowered teams equipped with the right skills and support are the backbone of an efficient revenue cycle. In this blog, we […]
Beyond the Minimum: Compliance as Competitive Strategy
The Cost of Noncompliance Is Measurable. But So Is the Value of Doing It Right. We’re living in a different era — one where compliance isn’t just a baseline expectation but a performance lever. In 2025, regulatory risk is business risk. The companies that succeed aren’t the ones doing the least to stay out of […]
From Obligation to Advantage: Why Trust is the New Currency in Revenue Recovery
The Next Competitive Frontier Isn’t Speed. It’s Trust. In industries where performance has long been measured in liquidation rates, cost-to-collect, or speed-to-resolution, it’s easy to treat compliance as a box to check. But in 2025, that mindset is dangerously outdated. Trust — built through compliance, transparency, and security — has become the new determinant of […]
The Future of Revenue Cycle Management: Trends Transforming the Healthcare Industry
In an era of rapid technological advancement, healthcare providers face mounting challenges in managing revenue cycles. Rising administrative costs, increasing claim complexities, and changing regulatory landscapes demand innovative solutions. As the industry evolves, leveraging cutting-edge technology and strategic processes is no longer optional—it’s essential. Let’s explore key trends transforming revenue cycle management (RCM) and how […]
Start the New Year Right: Ensuring Compliance with the New CFPB Guidelines
The deadline has passed, and the new Consumer Financial Protection Bureau (CFPB) guidelines are now in effect as of December 3, 2024. As we begin the new year, it’s essential to assess your compliance strategies to ensure that you’re fully aligned with these updated regulations. The changes require a proactive approach to validating, verifying, and […]
How TSI Helps You Stay Ahead of Regulatory Changes
Adapting to regulatory changes is challenging, but it’s a challenge that TSI is fully prepared to meet. The upcoming CFPB regulations require a proactive approach, and TSI is committed to helping our clients navigate these changes seamlessly. TSI’s Proactive Compliance Approach: Advanced Technology Integration: TSI uses AI-driven technology to ensure real-time validation and verification of […]