Choosing a Championship Business Partner: Key Considerations for CXBPO, ARM, and Back Office Support Services

In today’s dynamic business environment, companies are increasingly looking towards Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), and back office support services to enhance efficiency and customer satisfaction. Selecting the right partner for these critical functions can be the difference between success and failure. This blog will explore the key factors to […]

How We Aid Health Insurance Companies with Open Enrollment Contact Center Support

Introduction In the complex world of healthcare, health insurance companies play a pivotal role in ensuring individuals and families have access to vital medical services. Open enrollment periods are a critical juncture for both insurance providers and their members, as it allows for the selection of healthcare plans that best meet individual needs. To ensure […]

Are You Having Trouble Hiring?

Did you know the current labor shortages show that businesses nearly everywhere in the United States are desperate for workers? In fact, the latest statistical evidence from a U.S. Bureau of Labor Statistics report cites a record 10.5 million job openings as of the last day of 2021. Let’s explore some of the causes behind […]

Why Leverage Digital Capabilities to Boost Recoveries

Digital communication channels are being successfully incorporated into collections service strategy to improve recovery and the customer experience. Though the traditional collection strategies of printed letters and agent phone calls are still an effective method of recovering outstanding balance, the downside of this legacy approach is the high operational costs (i.e. printing notices, administration, handling, […]

Contact Tracing: How Call Centers Mitigate the Spread of COVID-19

With the continual spread of COVID-19 surpassing 2 million cases and rising in 21 states, state and local governments are scrambling to find a means to contain the spread. Medical supplies, PPE, and respirators are a big part of the front line, reactive treatments; however, when it comes to the proverbial ounce of prevention, contact […]

Why you should consider outsourcing your call center services

There is no question that your business needs a communications center to interact with your customers. But what should it look like, and how can you build those relationships without over-investing valuable time or money? How will you continue to communicate effectively as you scale your business? These questions can plague a company struggling with […]

Maintaining Debt Collection Diplomacy While Collecting for Government Agencies

As we start the fourth quarter of the year, we find ourselves reflecting on how debt collection for government agencies is particularly challenging. The debt collection agency must maintain the highest standards for a positive citizen experience while still managing the complexities of a bureaucratic setting. TSI is particularly accomplished in this area, having spent […]

How Does Better Accounts Receivable Management Strengthen Client Relationships?

The vast majority of customers have no problem paying what they owe you and doing so on time. But poor accounts receivable management can frustrate even your best customers. Customers in general expect a bill at a certain time and expect it to be due within a certain time frame, and they’re happy with that. But […]

Why Strong Branding is Critical for Financial Services Organizations

What we know about the products and services we use is due to branding. Branding is the connection between the company and the customer and is vital for every business of every size in every industry. A business’ brand is an asset with real value. It links a company’s name, logo, graphics, online presence, and […]

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