Optimizing Financial Care Call Center Operations For A Leading Long Distance Telcom Provider

In the dynamic landscape of telecommunications, cost-efficiency and exceptional customer service are paramount. Our client, one of the United States’ largest long-distance telecom providers, faced the pressing challenge of maintaining financial performance while lowering operational costs. Seeking a reliable partner to deliver results on par with their internal call centers, they turned to TSI, an outsourcing partner with a proven track record of excellence in the industry.

Boosting High-Speed Internet Turn-On Rates: A Customer-Centric Approach

In the dynamic world of telecommunications, ensuring high-speed internet subscribers have a seamless experience is paramount. A leading High-Speed Internet Services Provider (referred to as the Client) faced a vexing challenge. They were plagued by low turn-on rates among their newly acquired customers. Dissatisfied with this trend, the Client embarked on a quest to reverse the tide and elevate customer satisfaction.

TSI – CEScore Case Study

TSI Leads Outsourcing Partners with Unique Performance Management Software