TSI confronted a formidable challenge in recovering payments from delinquent customers across diverse ventures. Operating in Canada, the United States, Barbados, and India, TSI grappled with the intricacies of a geographically dispersed clientele. Conventional debt collection methods were becoming less effective, necessitating a shift towards digital solutions. Key challenges included:

• Engaging Delinquent Customers: Encouraging delinquent customers to opt for internet-based payments presented a significant hurdle. Conventional communication channels were proving less effective, demanding a digital approach.
• Customized Decision Engines: Designing and implementing tailored decision engines on new venture websites emerged as a complex task, requiring seamless online payment experiences for customers.
• Efficient Credit Assessment: Swift and precise assessment of potential customers’ credit reports in line with the financial institution’s criteria demanded an efficient electronic system.
• Fraud Detection: As online payment options expanded, the detection and mitigation of fraudulent applications became increasingly vital. TSI needed an effective solution to discreetly identify and address fraudulent activities.