THE RESULTS

The results of our partnership have been nothing short of exceptional:

• $25 Million Increase in Collections: The improvements in call handling, process efficiency, and IVR optimization contributed to a remarkable $25 million increase in collections over a one-year period, demonstrating the tangible financial benefits of our collaboration.
• Enhanced Regulatory Compliance: The implementation of the Systems Integrator tool and rigorous training programs led to a substantial reduction in regulatory complaints, demonstrating our commitment to meeting regulatory standards and building trust.
• Continuous Enhancements and Strategic Recommendations: TSI’s commitment to providing value-added services extended to offering strategic recommendations before product or service launches and conducting detailed analysis of program discrepancies. This commitment has facilitated our partner’s ability to adapt to changing market dynamics.
• Collaborative Approach: Throughout our decades-long partnership, our transparent communication, valuable business intelligence, and collaborative approach have assisted the utility company through various internal management changes, reaffirming our commitment to being a strategic and relevant partner.

In conclusion, our enduring partnership with this Northeast Utility Company stands as a testament to our dedication to optimizing financial results while safeguarding our client’s brand and maintaining public trust. We have consistently employed proven methods that prioritize respectful and dignified treatment of every customer, recognizing the critical nature of our client’s services and the potential life-or-death implications they carry.