Customer Success Story
A successful Marketing Campaign with a National Weight Loss Organization
The Challenge
- Lack of Customer Contact Information: Approximately 90% of the accounts lacked phone numbers, posing a challenge in reaching and contacting customers efficiently.
- Low Average Balance: The low average account balance of $59 made cost-effective and efficient debt collection imperative to ensure financial viability
- Efficient Delinquency Timeline Management: Effectively managing the delinquency timeline was crucial to identify tolling customers early and resolve violations swiftly.
The Approach
- Consultative Delinquency Management: TSI adopted a consultative approach, collaborating closely with the client to analyze challenges and tailor effective solutions.
- Data Analytics and Skip Tracing Solutions: TSI integrated data analytics and skip tracing strategies to identify tolling customers early in the delinquency timeline.
- Multi-channel Communication Approach: TSI employed a multi-channel communication approach (i.e., SMS, email, calls & letters) to engage with customers promptly, resolving toll violations faster.
The Results
- Significant Recovery and Revenue Increase: Over the past two years, TSI facilitated the recovery of an impressive $12.7 million for the client. Monthly recoveries surged from $20,000 to a remarkable $240,000, showcasing a significant boost in revenue.
- Exceptional Growth in Inventory Placement: Monthly inventory placement saw a substantial growth of 500% Year over Year (YOY), demonstrating the success of the tailored collection strategies and approaches.
- Improved Liquidation Rate: Utilizing TSI’s proprietary data analytics platform, CollectX, the client’s 12-month liquidation rate witnessed a remarkable improvement of 36.4%, further validating the effectiveness of the data-driven strategies implemented.
- Authorized Settlement Capability: TSI’s outstanding performance and the strong partnership developed resulted in TSI gaining blanket authority to settle on behalf of the client for toll violations.
Conclusion
The strategic collaboration between TSI and the transportation network illustrates a successful application of consultative delinquency management solutions in optimizing tolling operations. The incorporation of data analytics, multi-channel communication, and tailored strategies resulted in significant revenue increases, improved liquidation rates, and enhanced efficiency in resolving toll violations. This case study emphasizes the value of a consultative approach and strategic partnership in achieving exceptional results in the debt collection industry.
Customer Experience/Care Management
Inbound & Outbound Voice
CX & Care Programs
Back-Office Functions
Performance Analytics
Flexible Global Staffing
Business Process Outsourcing
Data Input
Document Processing
Verfication & Validation
Exception Processing
QA Monitoring & Reporting
Business Analytics & Modeling
First Party ARM
1st Party Collections
Pre-Charge Off Program Support
Inbound & Outbound
Early Stage / Care Based
Brand Protection
IT Adaptability / Flexibility
third Party Debt Collection
Post Charge-Off
Primary & Secondary
Late-Stage Recovery
Innovative Technology & Approach
Propensity to Pay Analytics
