The CFPB Advisory Opinion introduces strict requirements for avoiding collection on debts that have already been paid or settled. Pursuing such debts is not only a compliance violation but can also significantly damage consumer trust and lead to regulatory penalties.
Key Strategies for Avoiding Collection on Paid or Settled Debts:
- Real-Time Account Updates: Collectors need access to up-to-date information regarding the payment status of each account. TSI integrates directly with healthcare providers’ systems to ensure that account information is continuously updated. This integration helps us avoid attempting to collect on debts that have already been paid or settled. Real-time integration allows us to access changes in account status as soon as they happen, reducing the risk of errors and ensuring that our collection activities are always based on the most current data available.
- Payment Status Verification: Before initiating collection efforts, TSI’s system verifies the payment status of each account. This includes checking for recent payments, settlements, or any other updates that may affect the balance owed. Our AI-driven technology flags any discrepancies, allowing our team to investigate and resolve issues before they escalate. In addition to verification, our system maintains a historical record of all account interactions and changes, which can be referenced in case of disputes or audits, ensuring transparency and accountability.
- Training and Compliance Audits: TSI provides ongoing training for our collection staff to ensure that they understand the importance of verifying account statuses. Regular compliance audits are also conducted to ensure that our practices align with the latest regulatory requirements and industry best practices. Our training programs are tailored to cover every aspect of the debt collection process, with a focus on recognizing potential issues with account statuses and resolving them before they become compliance violations. Additionally, our compliance audits include a review of collection activities to ensure that no attempt has been made to collect on paid or settled accounts, further safeguarding against errors.
By ensuring that we only pursue debts that are legally owed, TSI helps protect our clients from compliance violations and maintains a high level of consumer trust. Our rigorous validation checks provide peace of mind for both our clients and their patients. In addition, our proactive measures, such as real-time integration and comprehensive staff training, demonstrate our commitment to upholding the highest standards of compliance and consumer protection.
Conclusion
The upcoming CFPB regulatory changes are significant, and preparedness is key. Through this blog series, we aim to educate our clients and prospects about the importance of debt validation and how to navigate these changes smoothly. TSI is committed to staying at the forefront of compliance and helping you adapt, reduce administrative burdens, and continue generating revenue while protecting your reputation.
If you are looking for a partner that can provide you with the expertise, technology, and support needed to navigate these changes, TSI is here to help. Together, we can ensure that you are fully compliant and ready to meet the challenges of this evolving landscape.
