A History of Healthcare
Collections Expertise

Spend Less. Recover More.

Do you know the true value of your patient self-pay bad debt accounts? Is your cost to collect over 2.5%? How much of your A/R inventory is over 90-days old? If your current collection agency isn’t asking these questions and more, what revenue recovery opportunities are you missing out on?

Our team of healthcare professionals works with hospital systems, physician groups and private practices across the country. We streamline revenue cycle management and healthcare debt collection processes by helping clients better understand the value of their A/R and reducing the cost to collect.

We cover first-party and third-party debt collection, insurance follow-up, back-office support, and layered, multi-channel solutions—including reminders, calls and letters. When you partner with TSI, you can be sure of this: your revenue cycle management will unequivocally improve.

Analytics Is the Answer

Using our dynamic proprietary analytics platform, CollectX, we work with our clients to design custom workflows clients that optimize patient contact strategies and maximize debt recovery and returns. TSI healthcare clients have seen an average liquidity rate increase of 14.6% since the introduction of CollectX analytics. Paired with an empathetic and HIPAA compliance-focused approach to healthcare collections, your organization will realize higher debt recoveries without jeopardizing patient relationships or brand integrity.

Safe and Secure

We’ve invested massive resources to obtain the highest levels of security controls and certifications in order to protect client and patient data. We operate only at the maximum level of data-security maturity and hold ourselves to the most disciplined security assessments/standards. This is why our clients can be certain that their data—and their patients’ data—is in safe hands. Our credentials include HIPAA, ISO 27001, PCI DSS 3.2, NIST, FISMA, and our IT systems are run out of a TIER-V SuperNap colocation center.

We reach this unparalleled commitment to compliance by providing all TSI healthcare debt collectors with rigorous healthcare-specific compliance training. Our training includes:

Health Insurance Portability and Accountability Act (HIPAA)

All collectors are given comprehensive training and testing related to HIPAA compliance, including the motivation behind the act, its impact, penalties and terminologies, background information on the privacy rule, its impact, permitted use, how to request information, how to handle privacy breaches, authorization and rights, and patient data
security standards.

Centers for Medicare and Medicaid Services Parts C & D Fraud, Waste, and Abuse and General Compliance

Due to our intensive compliance training program, our collectors are well-versed in preventing, detecting and correcting fraud, waste and abuse. Their expertise covers the
nuances of entire sector, including but not limited to: background information on the laws and consequences of the CMS’ Fraud, Waste and Abuse guidance, and a deep understanding of the regulations and societal impact of Medicare.

Debt Collection for Hospitals, Clinics, Physician Groups, and Private Practices

Early-stage and late-stage, bad debt collection, extended office services, insurance follow-up, denials management, and beyond–we provide patients with an easy, straightforward debt resolution and payment process. No one is better equipped than TSI to be your comprehensive debt collection and revenue cycle management partner. And that allows you to focus on what matters most—patient care.