The deadline has passed, and the new Consumer Financial Protection Bureau (CFPB) guidelines are now in effect as of December...
- Compliance
- December 18, 2024
Adapting to regulatory changes is challenging, but it’s a challenge that TSI is fully prepared to meet. The upcoming CFPB...
- Compliance
- December 11, 2024
The CFPB Advisory Opinion not only impacts debt collectors but also places significant responsibilities on medical providers. Medical providers must...
- Compliance
- December 4, 2024
The CFPB Advisory Opinion introduces strict requirements for avoiding collection on debts that have already been paid or settled. Pursuing...
- Compliance
- November 27, 2024
The No Surprises Act is a critical component of the new CFPB Advisory Opinion, and compliance with this legislation is...
- Compliance
- November 20, 2024
Debt substantiation is at the core of the CFPB’s new Advisory Opinion. It requires collectors to verify the accuracy of...
- Compliance
- November 13, 2024
On October 1, 2024, the Consumer Financial Protection Bureau (CFPB) issued an Advisory Opinion on the Deceptive and Unfair Collection...
- Compliance
- November 6, 2024
The Consumer Financial Protection Bureau’s (CFPB) Advisory Opinion on Deceptive and Unfair Collection of Medical Debt is set to change...
- Compliance
- November 1, 2024
The rapid expansion of telehealth has revolutionized healthcare delivery, creating new opportunities and challenges for providers, particularly in behavioral health,...
- Compliance, Financial Services
- October 24, 2024
The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...
- Accounts Receivable Management, Financial Services
- October 17, 2024
The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...
- Accounts Receivable Management, Financial Services
- October 10, 2024
In today’s fast-paced business landscape, staffing shortages have become a critical issue across various industries. Whether you’re managing a healthcare...
- Accounts Receivable Management
- October 3, 2024
The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...
- Accounts Receivable Management, Financial Services
- October 17, 2024
The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...
- Accounts Receivable Management, Financial Services
- October 10, 2024
In today’s fast-paced business landscape, staffing shortages have become a critical issue across various industries. Whether you’re managing a healthcare...
- Accounts Receivable Management
- October 3, 2024
The healthcare industry is grappling with a significant challenge: shrinking reimbursement rates. As costs rise and policies evolve, healthcare providers...
- Accounts Receivable Management
- September 26, 2024
In the complex landscape of healthcare reimbursement, providers often find themselves grappling with the challenges of payor denials. These denials...
- Accounts Receivable Management
- July 25, 2024
In the high-stakes world of business, akin to a fiercely competitive Super Bowl game, achieving peak performance is not just...
- Accounts Receivable Management
- February 7, 2024
In today’s dynamic business environment, companies are increasingly looking towards Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM),...
- Accounts Receivable Management
- February 7, 2024
Introduction In the complex world of healthcare, health insurance companies play a pivotal role in ensuring individuals and families have...
- Accounts Receivable Management
- October 5, 2023
Did you know the current labor shortages show that businesses nearly everywhere in the United States are desperate for workers?...
- Accounts Receivable Management, Training
- February 1, 2022
Digital communication channels are being successfully incorporated into collections service strategy to improve recovery and the customer experience. Though the...
- Accounts Receivable Management
- April 28, 2021
With the continual spread of COVID-19 surpassing 2 million cases and rising in 21 states, state and local governments are...
- Accounts Receivable Management
- July 1, 2020
There is no question that your business needs a communications center to interact with your customers. But what should it...
- Accounts Receivable Management, Consumer Help
- October 15, 2019
In the realm of B2B (Business-to-Business) transactions, maintaining a healthy cash flow is pivotal for the sustainability and growth of...
- Collections
- May 13, 2024
In the ever-evolving world of healthcare, one of the most critical aspects that healthcare providers must navigate is contract negotiations...
- Collections
- February 2, 2024
Accounts receivables are arguably one of the key areas of concern for any financial institution. More often than not, financial...
- Collections
- November 7, 2019
Whether you’re operating a Montessori school for preschool-age children or a major university that educates the brightest young minds, you...
- Collections
- October 24, 2019
Companies may sometimes become accustomed to thinking of bad debt as a cost of doing business. After all, every accounting...
- Collections
- October 10, 2019
As we start the fourth quarter of the year, we find ourselves reflecting on how debt collection for government agencies...
- Accounts Receivable Management, Collections, Consumer Help
- October 8, 2019
When unpaid accounts interrupt your cash flow, you have two options: Collect the debts yourself or hire a collection agency....
- Collections
- October 1, 2019
Self-service technology options are changing debt collections. Technology has dramatically changed debt collections – along with every other industry sector....
- Collections
- September 6, 2019
“Streamlined” is an adjective most people wouldn’t normally associate with debt collection. B2C or B2B debt collection can be fraught...
- Collections
- August 22, 2019
Customer loyalty is largely based on customer experience. In fact, customer experience is becoming an increasingly important factor in customer...
- Collections, Consumer Help
- June 28, 2019
Small and mid-sized businesses usually pride themselves on delivering personalized service to customers. People generally enjoy interacting with businesses that...
- Accounts Receivable Management, Collections
- June 20, 2019
Healthcare continues to be a controversial topic. Between health insurance, co-pays, and flex cards, the benefits can become confusing for...
- Accounts Receivable Management, Collections
- June 13, 2019
There is no question that your business needs a communications center to interact with your customers. But what should it...
- Accounts Receivable Management, Consumer Help
- October 15, 2019
As we start the fourth quarter of the year, we find ourselves reflecting on how debt collection for government agencies...
- Accounts Receivable Management, Collections, Consumer Help
- October 8, 2019
Customer loyalty is largely based on customer experience. In fact, customer experience is becoming an increasingly important factor in customer...
- Collections, Consumer Help
- June 28, 2019
When it comes to debt collection, one of the most important things is to continue the positive relationship you already...
- Collections, Consumer Help
- May 24, 2019
Debt collection should enhance, not harm your brand image. The days of debt collection run amok are over. Certainly, federal...
- Collections, Consumer Help
- February 7, 2019
Under value-based reimbursement, patient satisfaction scores impact account receivables. In 2018, keeping a patient happy with the service your healthcare...
- Accounts Receivable Management, Collections, Consumer Help
- November 29, 2018
Over 250,000 student loans go to debt collection every quarter. The Urban Institute points out the numbers, which are staggering:...
- Accounts Receivable Management, Collections, Consumer Help, Data Security
- November 14, 2018
Many people feel as if they are subject to bill collector harassment. While in some cases that may be true,...
- Consumer Help
- January 19, 2018
In the fast-paced world of healthcare, where every moment matters and every decision impacts lives, the experience of the patient...
- Customer Service
- September 12, 2024
In the dynamic world of travel and hospitality, providing superior customer service is not just an option—it is a necessity....
- Customer Service
- April 11, 2024
In an era where citizens expect seamless and efficient services, government agencies are under increased pressure to deliver. That’s where...
- Customer Service
- February 29, 2024
In the complex world of managing denied claims, organizations face persistent challenges that thwart their operational efficiency and detract from...
- Data Analytics
- April 11, 2024
The future is here for debt collection technology. Is technology a good or a bad thing? The answer is it...
- Collections, Data Analytics, Next Gen Delivery
- April 24, 2019
Healthcare providers have always been under scrutiny to do more with less. Over the past decade, reimbursement has continued to...
- Accounts Receivable Management, Collections, Data Analytics
- March 18, 2019
Financial services firms look to 2019 and technology innovation. As we near the end of 2018, it’s appropriate to take...
- Accounts Receivable Management, Data Analytics, Data Security, Next Gen Delivery
- December 11, 2018
The lending climate has changed for financial institutions. It might feel counterintuitive for a bank to write-off a bad debt....
- Accounts Receivable Management, Collections, Data Analytics
- October 11, 2018
The property market will continue to be volatile in 2019. The ups and downs of the real estate market could...
- Accounts Receivable Management, Collections, Data Analytics
- September 18, 2018
Hospitals and medical practice providers are facing a brave new world where the realities of high-deductible insurance or no insurance...
- Collections, Compliance, Data Analytics, Data Security
- September 11, 2018
Debt collection agencies must leverage technology to become more successful in improving consumer communications. In the Consumer Financial Protection Bureau’s...
- Accounts Receivable Management, Collections, Compliance, Data Analytics, Data Security
- April 16, 2018
For many CFO’s, the answer to the question, “should I stop thinking of collections as time-based?” is simple: yes. If...
- Accounts Receivable Management, Collections, Data Analytics, Next Gen Delivery
- April 4, 2018
Debt collection is a hot topic in healthcare revenue cycle circles. That’s because hospitals and physicians are facing higher costs,...
- Accounts Receivable Management, Collections, Data Analytics
- March 16, 2018
If your debt collection firm isn’t using analytics to predict consumer behavior you’re at risk of falling behind. ~~~ It’s...
- Collections, Data Analytics, Data Security
- February 8, 2018
Changes in data analytics are helping businesses make smarter choices for their future. Predictive data analytics in the business world...
- Data Analytics
- December 6, 2017
The rapid expansion of telehealth has revolutionized healthcare delivery, creating new opportunities and challenges for providers, particularly in behavioral health,...
- Compliance, Financial Services
- October 24, 2024
The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...
- Accounts Receivable Management, Financial Services
- October 17, 2024
The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...
- Accounts Receivable Management, Financial Services
- October 10, 2024
In the intricate dance between healthcare providers and insurance companies, it often feels like two different games are being played...
- Financial Services
- April 18, 2024
In the intricate world of healthcare reimbursement, claim denials can be a significant roadblock to smooth operations and consistent revenue...
- Financial Services
- April 4, 2024
Back-office operations are the unsung heroes of financial institutions. While they might not be in the limelight, their efficiency and...
- Financial Services
- February 22, 2024
The auto finance industry, a crucial component of the automotive sector, is navigating an era of unprecedented change. To remain...
- Financial Services
- January 19, 2024
In today’s dynamic business environment, outsourcing has become more than just a method to reduce costs—it’s a strategic tool that...
- Next Gen Delivery
- September 19, 2024
The future is here for debt collection technology. Is technology a good or a bad thing? The answer is it...
- Collections, Data Analytics, Next Gen Delivery
- April 24, 2019
Next-gen debt collection is here and waiting for you. Even the toughest jobs benefit from having the right tools and...
- Collections, Next Gen Delivery
- February 14, 2019
Financial services firms look to 2019 and technology innovation. As we near the end of 2018, it’s appropriate to take...
- Accounts Receivable Management, Data Analytics, Data Security, Next Gen Delivery
- December 11, 2018
Keeping data safe is one way a collection agency can protect the relationship between you and your patient. Federal law...
- Collections, Compliance, Data Security, Next Gen Delivery
- August 31, 2018
For many CFO’s, the answer to the question, “should I stop thinking of collections as time-based?” is simple: yes. If...
- Accounts Receivable Management, Collections, Data Analytics, Next Gen Delivery
- April 4, 2018
Advances in technology have rapidly shifted the nature of communications with their customers, particularly when it comes to accounts receivables....
- Collections, Next Gen Delivery
- November 21, 2017
Introduction In the ever-evolving landscape of business, staying competitive and achieving excellence demands a continuous commitment to growth and learning....
- Training
- January 26, 2024
In an age when the sum of human knowledge is accessible at our fingertips, is it possible that the “forgetting...
- Training
- August 30, 2023
Did you know the current labor shortages show that businesses nearly everywhere in the United States are desperate for workers?...
- Accounts Receivable Management, Training
- February 1, 2022
In the vast expanse of the utility industry, front-end operations often steal the limelight. Whether it’s the technicians who restore...
- Utility
- April 25, 2024
The utility sector, responsible for delivering essential services like water, electricity, and gas, is a cornerstone of modern society. However,...
- Utility
- April 4, 2024
In today’s fast-paced world, utilities play a critical role in our daily lives. Electricity, water, gas, and other essential services...
- Utility
- February 2, 2024
Award-Winning Training Ecosystem TSI’s world-class Training Programs have been recognized by Training Magazine as among the Top 10 Global Training...
- Utility
- August 25, 2023
TSI’s Talent Development leaders recognize the need to go beyond diversity, equity, and inclusion (DEI) to focus on fostering a...
- Utility
- August 25, 2023
Category Filter
The deadline has passed, and the new Consumer Financial Protection Bureau (CFPB) guidelines are now in effect as of December...
- Compliance
- December 18, 2024
Adapting to regulatory changes is challenging, but it’s a challenge that TSI is fully prepared to meet. The upcoming CFPB...
- Compliance
- December 11, 2024
The CFPB Advisory Opinion not only impacts debt collectors but also places significant responsibilities on medical providers. Medical providers must...
- Compliance
- December 4, 2024
The CFPB Advisory Opinion introduces strict requirements for avoiding collection on debts that have already been paid or settled. Pursuing...
- Compliance
- November 27, 2024
The No Surprises Act is a critical component of the new CFPB Advisory Opinion, and compliance with this legislation is...
- Compliance
- November 20, 2024
Debt substantiation is at the core of the CFPB’s new Advisory Opinion. It requires collectors to verify the accuracy of...
- Compliance
- November 13, 2024
On October 1, 2024, the Consumer Financial Protection Bureau (CFPB) issued an Advisory Opinion on the Deceptive and Unfair Collection...
- Compliance
- November 6, 2024
The Consumer Financial Protection Bureau’s (CFPB) Advisory Opinion on Deceptive and Unfair Collection of Medical Debt is set to change...
- Compliance
- November 1, 2024
The rapid expansion of telehealth has revolutionized healthcare delivery, creating new opportunities and challenges for providers, particularly in behavioral health,...
- Compliance, Financial Services
- October 24, 2024
The healthcare landscape is in constant flux, and one of the most significant shifts we’re witnessing is the inclusion of...
- Accounts Receivable Management, Financial Services
- October 17, 2024
The healthcare landscape is in the midst of a profound transformation, particularly within the physician space. Independent practices and large...
- Accounts Receivable Management, Financial Services
- October 10, 2024
In today’s fast-paced business landscape, staffing shortages have become a critical issue across various industries. Whether you’re managing a healthcare...
- Accounts Receivable Management
- October 3, 2024
