As of November 2026, Loan Servicing (via UAS) is TSI's outsourced loan servicing. UAS, a TSI company, boards, bills and services Perkins, health professions, nursing and institutional loans and tuition payment plans for colleges, plus loan programs for lenders and credit unions. Borrowers see and pay their loans in the UAS Connect portal.
- Posted418
- Lockbox reconciledYes
- Funds sent to your bankYes
Got a letter or call from TSI about your own account? Go to the Consumer Support Hub or make a payment.
What a bad servicer costs you
Your borrowers don't see the servicer. They see your name on a wrong bill, a payment that didn't post or a credit report they think is unfair, and the complaint comes to you.
Schools carry their own weight here. A school still holding Perkins loans keeps its federal servicing and reporting duties whether it does the work in-house or not, and a small bursar's office can't add servicing on top of everything else.
Loan servicing pages
- Institutional and Perkins loan servicingPerkins, health professions, nursing and institutional loans: due diligence, online exit counseling, 1098-E forms and NSLDS reporting supportColleges and universities
- Tuition payment plansPlan enrollment, billing and payments for tuition paid in installmentsColleges and universities
- Electronic promissory notesOnline note signing with disclosures and entrance counseling, filed straight to the serviced accountColleges and universities
- Credit union loan servicingMember loan programs across a range of loan types: boarding, billing, payments, credit reporting and member support on your rulesCredit unions
- Servicing Continuity ReviewWhat breaks when a servicer changes, and what to check before it happensLenders and schools
- Borrower experienceWhat borrowers can do in UAS Connect and by phone: payments, overpayment choices, documents, forms, help for servicemembersSchools, lenders and credit unions
- Backup servicingA named backup or successor servicer, with the portfolio mapped and tested before any transferLenders and investors
What the service covers
| Stage | Name your borrower sees | What UAS does |
|---|---|---|
| Loan boarding | Yours or UAS's | Takes your loan and image files over a secure transfer, checks them for completeness, format and consistency, and clears exceptions before accounts go live |
| Statements | Yours or UAS's | Posts statements to the UAS Connect portal with an email notice, or mails them, on the cycle each program sets, combining a borrower's loans where lender, program and cycle match |
| Payments | Yours or UAS's | Takes recurring and one-time payments online, by phone and by mail through a lockbox, and reconciles them each day |
| Borrower service | Yours or UAS's | Answers borrowers through the portal and by phone, and applies deferments, forbearances and repayment changes as your program rules allow |
| Credit reporting | UAS, as your servicer | Reports monthly to the national credit bureaus you pick, for the part of the portfolio each program's rules call for |
| Delinquency and default | Yours or UAS's | Runs due diligence notices and borrower outreach, then places defaulted accounts with the collection agency you choose, which can include TSI |
How the work runs
Check your files before anything goes live
UAS boards your loans over a secure transfer and clears data exceptions before accounts are finalized, so problems surface before a borrower sees a bill.
Give each program its own rules
Repayment terms, billing cycles and credit reporting choices are set by program, so two programs at one school can run on different rules.
Reconcile payments every day
Payments can go into a trust account set up only for borrower payments. Staff reconcile the lockbox file to posted payments daily, and the people who post payments aren't the people who reconcile the bank account.
Send you the reports
Standard reports cover loan balances, transactions, remittances, defaults and credit bureau history, plus ad hoc reports, by secure file transfer or scheduled delivery.
The Perkins obligation
No new Perkins loans could be made after Sept 30, 2017, and schools that keep servicing their portfolios must follow 34 CFR part 674 and report to the National Student Loan Data System monthly (Federal Student Aid, 2026-27 Handbook). They must also assign to the Department any Perkins loan in default for more than two years with no payments (Federal Student Aid, CB-24-10).
- In effectLast checked Nov 2, 2026
- Date
- No new loans after Sept 30, 2017; no disbursements after Jun 30, 2018
- What applies today
- Schools that keep their Perkins portfolios service them under 34 CFR part 674, report to NSLDS monthly and on the FISAP each year, and assign loans in default more than two years to the Department
- Next trigger
- None scheduled
Source: U.S. Department of Education, Federal Student Aid Handbook 2026-27, Vol. 6, Ch. 3
Industries we serve
General information, current as of November 2026. It isn't legal advice. Rules change and differ by state, so check the sources linked here and talk to your own counsel before you act on it.
The company behind the work
Questions buyers ask
What is UAS loan servicing?
UAS loan servicing is outsourced boarding, billing, payments, borrower service, credit reporting and default placement from University Accounting Service LLC, a TSI company that has serviced education loans since 1969.
What is UAS Connect?
UAS Connect is the online portal borrowers use when UAS, a TSI company, services their loan. In it, borrowers see their balances, make payments, get statements and message UAS staff. Borrower experience covers what borrowers can do in the portal and by phone.
Who services Perkins and institutional loans for colleges now?
Either the school itself or a third-party servicer it hires, such as UAS. Schools that keep their Perkins portfolios still follow 34 CFR part 674 and report to NSLDS monthly, whoever does the work, so check how a servicer supports that reporting before you sign.
What should we check before changing loan servicers?
Ask which loan programs the servicer handles today, how it boards a portfolio and clears data exceptions, who writes the conversion programming, whether borrowers see your name or the servicer's, how it reports to the bureaus and what happens to delinquent loans. Servicing continuity covers what tends to break.
Does a third-party loan servicer report to the credit bureaus?
Yes. UAS reports monthly to the national credit bureaus you choose (Experian, TransUnion, Equifax or Innovis) and updates each loan's status every month for the life of the loan. You can report the whole portfolio or a segment, as each program's rules and your policy set. Reporting history stays available for disputes.
Does UAS own the loans it services?
No. UAS services loans for the schools, lenders and credit unions that own them. It doesn't lend, buy loans or consolidate them.
How does a portfolio move to UAS?
UAS writes the conversion programming, checks your loan files before accounts go live, and trains your staff before and after the move. New loans can board first, so the existing book moves when you're ready.
Find out what a move to UAS would take
Name the programs you'd move. The Servicing Continuity Review shows, in writing, how they would board, bill and report with UAS, and what UAS can't take on.
Got a letter or call from TSI about your own account? Go to the Consumer Support Hub or make a payment.
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