What two vendors cost you
A resident calls about a repair one week and a past-due balance the next, often reaching two companies with two different tones. The service vendor wants a happy resident. The collections vendor wants a payment. Neither sees the whole relationship, and the resident notices.
Past-due calls are also where compliance risk sits. The FDCPA, Reg F and the TCPA govern how you contact a resident about a balance, and a mistake can cost more than the balance. One team, under one set of rules, keeps the relationship and the recovery in the same hands.
How TSI fits
Every resident call
Leasing questions, move-in and move-out, maintenance routing, payments and renewals, handled by trained agents on one program.
Past-due balances, by the rules
Past-due balances are worked by a team that collects for a living, with the FDCPA, Reg F and the TCPA built into the work. TSI manages $64B+ in receivables and recovered $1.5B+ in 2025 across lines of business. For balances residents leave behind, see resident collections for property managers.
$64B+
Receivables under management
$1.5B+
Recovered for clients in 2025
100%
Calls scored by Ripple
One relationship, one set of controls
When one team handles resident service and past-due balances under the same rules, residents get a consistent experience and your recovery stays inside the law. TSI has SOC 1 Type II and SOC 2 Type II attestation reports and PCI DSS 4.0 Service Provider Level 1, on a security program built on NIST CSF 2.0. We never guarantee a recovery rate, and consumer-facing communications follow FDCPA, Reg F, and TCPA. Property management customer care is one of TSI’s CXBPO programs.
Frequently Asked Questions
Can TSI handle both resident CX and past-due receivables?
Yes. TSI runs resident support and past-due balances on one program, under the same compliance rules TSI uses for debt collection.
How does TSI keep receivables contact compliant?
The FDCPA, Reg F and the TCPA are built into the work. Ripple scores every call, and independently audited controls sit behind it.
Can TSI scale for leasing and renewal seasons?
Yes. With 10,000+ people across 20+ sites, TSI takes on leasing and renewal spikes without a drop in service.
Does TSI guarantee a recovery rate?
No. TSI never guarantees a recovery rate. We’ll show you how the program runs and what we report.
Give residents one team, not two vendors
Tell us about your portfolio, and we’ll map a plan that keeps service and recovery with one team.
Let's Connect
Schedule Your Consultation
Complete the form below and a TSI specialist will follow up by email.
Paying a bill or have a question about your account? Go to the Consumer Support Hub.