Most recovery programs still run on spreadsheets
Three to six agencies, each sending a monthly file in its own format, and a vendor manager reconciling them by hand. The program runs, but you don’t see which agency is falling behind until the quarter closes.
By then it’s late to move accounts. And when an examiner asks how you supervise your agencies, a spreadsheet isn’t an answer.
Six steps, one system
Load
You upload account data in any file format. It’s encrypted at the hardware, operating system and column level.
Place
The decision engine sends each account to the right agency or law firm, on rules your team edits.
Work
Agencies report every day into one portal. You watch placements, activity and results on live dashboards.
Measure
A performance analyst compares net-back by tier and runs monthly reviews. More accounts go to whoever recovers more.
Reconcile
Balances, placements, closures and status reconcile any time, with month-to-month trend reports.
What DebtNext does
For creditor teams that need control of the program, pressure on agency performance and oversight they can prove.
Change the program without rebuilding it
Change allocations, settlement limits, recall windows and agency tiers in the same system that records what happened.
Decision engine
Places and recalls accounts on your business rules, with controls for allocation share, settlement limits and recall windows.
Agency performance
Send more accounts to the agencies that recover more, segment by segment. Every move is recorded, so nobody argues from old files.
Dashboards and reporting
Live dashboards by role, plus history and custom reports through built-in Tableau or your own BI tool.
Disputes and document requests
Disputes and document requests sit on the account and are tracked to the end, with every step logged.
Compliance management
You set the work standards. DebtNext measures each agency against them and flags misses on its own.
Debt sale module
Run a debt sale on the platform: invitations, secure bidding, due-diligence reports, checkout and post-sale support.
Built to be trusted with your data
Risk teams should ask how data access, agency roster visibility, audit logs and operational separation work. We walk your team through each one.
- Role-based access and dashboards, set by your administrators.
- Every interaction, dispute and SLA exception is logged and exportable for audit.
- Security documentation for your risk review is available on request.
Questions creditors ask
What is recovery management software?
Recovery management software is the system a creditor uses to place accounts with collection agencies and law firms, track what each one does, compare results and prove oversight. DebtNext is built for exactly this. TSI also offers Portfolio Management, where TSI runs the program for you on DebtNext.
How is DebtNext different from a collection agency?
A collection agency collects. DebtNext is the software that manages all your agencies and shows you what each one is doing. TSI offers both: DebtNext, and a team to run the program in it.
How is DebtNext different from FICO Debt Manager?
FICO Debt Manager is mainly software for running collections, with agency management added on. DebtNext is built for managing agencies and law firms and proving how you oversee them.
What does DebtNext do for compliance?
DebtNext logs every contact, dispute and missed service level on the account and exports it for audit. It measures each agency against your work standards, flags misses on its own, and records every rule change and reallocation.
What's the ROI of a recovery platform?
Most of the return comes from recovering more. On a $500M placement portfolio, every 1% gain in liquidation is $5M a year. Lower collection costs and less compliance exposure add to that.
How long does implementation take?
It depends on how much you need to connect, and we set the plan with your team. Many creditors start with a sample of aged accounts to see the projected lift before moving the whole book.
See DebtNext run on your accounts
Bring a sample of aged accounts. We'll show you the placement rules, the agency scorecards and the projected lift before you move anything.
Let's Connect
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