“Orchestration” gets thrown around a lot. Here it has a precise meaning: a single system decides which agency works which account, on what terms, and holds every party to the same record. Let’s follow one account through it.
Step 1: data loads, in whatever format you have
Account data uploads by SFTP, PGP-encrypted file, or direct upload, and dPlat accepts virtually any file format. That sounds mundane until you’ve tried to onboard six agencies that each export differently. Once loaded, PII is encrypted at the hardware level (AES-256), the OS level (LUKS), and the column level. The account is now in the system of record, not in six copies of a spreadsheet.
Step 2: the Decision Engine places it
The Decision Engine routes the account into the right treatment tier (pre-collect, primary, secondary, tertiary, specialty) and to a specific agency, based on your business rules. Commission percentage, allowable settlement, placement length, recall conditions: all configured, all editable by your users without a developer.
If an agency is outperforming in a segment, optimization can award it more volume automatically. The placement follows a rule the platform executes the same way every time, never a guess.
$100M+
In monthly placements orchestrated across the dPlat network, spanning agencies and legal firms.
Step 3: the work happens, and you can see it
Agencies report activity daily and access a web portal to update accounts, work disputes, reconcile inventory, pull reporting, and message your team securely. You watch it through role-based dashboards: placement volumes, account activity, workflow status, vendor KPIs, all live.
When a consumer raises a dispute, it’s created on the account in the issues module, with documentation attached and every update logged. Media requests work the same way, fulfilled individually or in bulk, and the document stays with the account for its entire lifecycle.
WHY DAILY MATTERS
Daily agency updates and continuous reconciliation are what make the scorecards trustworthy. A scorecard built on a once-a-month file is a snapshot. A scorecard built on daily activity is a control.
Step 4: performance gets measured and managed
A dedicated performance analyst runs the program inside the platform: inventory analysis, payment percentage by tier, cost and net-back analysis, pool performance on open and closed pools, and monthly agency reviews. Market-share adjustments and bonus structures reward the agencies that liquidate, by tier, against objectives that map to your goals.
This is the services half of the recovery operating system. The software surfaces the numbers. The analyst acts on them.
Step 5: reconciliation, any time you need it
Agencies upload an extract and dPlat reconciles balance, placement, closure, and status integrity, generating results reports and month-to-month trend reporting. Non-sufficient-funds reversals are handled through offset transactions from either the source or the placement system. The books match because the system makes them match.
What the orchestration buys you
When the platform runs the program, the underperformer is visible in real time, the reallocation is automatic and documented, the disputes don’t fall through email, and the audit trail writes itself. That’s how PG&E moved collections up 24% and how Entergy cut recovery FTE load by 80% while lifting recovery into seven figures.
The platform has been refined over 20-plus years into one of the most complete technology solutions in accounts receivable management. The orchestration is the point. The agencies are interchangeable parts the system steers.