Our business is
optimizing yours

You bet we do. We safeguard both your data and your customers’ data.

You know your data is in the safest of hands when our compliance credentials include a US government-issued Authorization to Operate, HIPAA, and PCI DSS 3.2, not to mention our NIST and FISMA certified information security management system.

Combined with an information technology system housed in a SuperNap Tier-IV facility as well as disaster recovery management with a 100% uptime guarantee and TSI bears the industry standard for exceptional data security.

How? Our technology puts your success first.

We apply our proprietary predictive analytics platform, CollectX, across our collections operation to deliver higher liquidity by using big data to focus resources and tailor our debt recovery strategies.

CollectX uses our internal database of nearly 500 million records and third-party databases in our skip tracing to locate debtors 50% sooner.

Over the last 12 months, this next-gen debt collection operation model has resulted in an average increase of 22% in liquidity rates for our clients.

It’s true. We protect the integrity of your brand.

With rigorous customer care training, embedded compliance controls, and ongoing agent development, we deliver the industry’s lowest customer contact-to-complaint ratio of .017%.

Additionally, our customer payment and debt management portals are easy-to-use, intuitive, and built on the latest browser-based UI/UX technology.

Paired with deep experience servicing nearly every debt type out there and you get the customer care you demand.

Here’s how we do it: our quality is highly controlled.

Our team of compliance specialists as well as a self-audit team are dedicated to shielding you from regulatory risk.

We embed the strictest controls and speech analytics in our operations to protect you and your customers from unnecessary violations.

Moreover, TSI’s call quality management team monitors calls for mini-Miranda, right party contact, abusive language, and potential FDCPA and UDAAP violations to score agents and take appropriate actions.

It takes dedication. We invest in what’s next.

By utilizing technology and big data, we’re able to transform our clients’ experience and results.

In addition to CollectX, we have a new, state-of-the-art loan servicing system, new customer and client portals, automated billing and payment system, a new web-based self-service debt recovery service, cloud-based call service capabilities, and run our debt collection operations on proven platforms.

By merging a high-touch governance model of dedicated account managers, client service professionals, and performance reporting tools, we ensure results and your satisfaction.

That’s because when you grow, we grow.

We offer end-to-end solutions across revenue cycle management and loan servicing.

Our operations are spread across 18 delivery locations (onshore, nearshore and offshore) and Centers of Excellence to optimize results in specific industries and locales.

For nearly five decades, our commitment to superior service paired with measurable results has guided us and made your success our business.

Our track record of success across every industry we serve guarantees that TSI has the solutions to be your strategic partner.