An Extension of Your Operation

How We Do CRM and BPO Better

TSI believes that every good business can be even better. We are constantly refining our
services and offerings to ensure that our clients’ companies are reaching their greatest
potential. For your CRM needs, we have more than 20 years of customer contact experience across a wide-range of industries. If business process outsourcing is a priority, we have a track record of committing to innovation and a reputation for leadership in compliance and data security.

In any case, you will work with a dedicated account manager from engagement to
implementation and ramp to steady state operations—ensuring success from the
very moment our partnership begins.

Our Differentiators

Global Scale

TSI has operations in the Philippines and a market-leading presence in India. Coupled with our significant coverage in the United States, we provide our clients with the flexibility of truly global solutions.

Workforce & Performance Management

Our tactical approach and use of a robust eWFM application allows us to effectively forecast labor requirements and build and manage staff schedules to ensure excellent customer service.

Industry-Leading Talent

Our award winning training and development program was recently awarded the highest rank for the ARM industry. We were recognized for our steadfast dedication to continuous employee learning and development, our agility and innovation in delivering a training program in response to the pandemic, and our passionate commitment to the current and future success of our people.

Full Suite of Services

We provide customers with solutions to meet their business needs from customer billing communications, default aversion, collections, business process outsourcing, first party CRM, credit bureau reporting, and bankruptcy and legal processing.

Omni-Channel Capabilities

Based on the consumer channel preference, we use both tools and smart decisions in a compliant manner to determine how and when to engage with the consumer. The marriage of traditional and digital techniques provides our customers with a complete comprehensive solution, optimizes outreach, improves productivity and drives increased revenue.

Compliance & Data Security

Compliance & Data Security Compliance and information security are strategic to TSI. Compliance is embedded in our culture and we have a track record of maintaining the industry’s highest standard of excellence.

TSI Success, By The Numbers

268M
VERIFICATIONS

Data capture/ verification from scanned images

20M
VALIDATIONS

Workflow or system Business Rule rejections

3.5M
CALLS

Inbound calls handled for customer service

600K
EMAILS

Received and responded to

3.7M
DOC LOGGING

Document and check logging and processing

6.1M
OPEN ITEMS

Exceptions processing

.1M
CHATS

Chat for tier 1 and 2 support

6.0M
OTHER

Various other processes