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A Propensity for Public Sector Success

TSI-Quality Government Debt Collection

Walking the line between keeping taxpayers happy and collecting the various debt types they incur a delicate business. All public agencies—county, municipal, state and federal—are subject to a higher level of scrutiny from both external and internal entities, meaning the expected standard of performance is often higher than that of the private-sector. That’s why you need a partner you can trust. And that’s where we come in.

Our Services

Tolling Services | Taxpayer Services | Tax Amnesty Programs | Tax Return Processing| Tax Lien Processing | Suspension/Reinstatement of Drivers Licenses

Government Collection

Government CollectionWith our Government Services unit, you get a team that is solely dedicated to partnering with and meeting the needs of public-sector clients. At TSI, we know that a successful debt collection and enforcement program is about more than simply dollars collected. We deliver proven results with the highest quality and customer service. Our goal is always to ensure a positive taxpayer experience while collecting for you in an ethical and empathetic manner to keep the trust-based relationships you have within your community.

We proudly hold memberships with the Federal Tax Administrators, Government Revenue Collection Association, National Center for State Courts, and International Association for Court Administrators.

Tax Collection

We have extensive experience with both first-party and third-party state tax collections—with a proven ability to process large account volumes. Depending on tax type and age, our liquidation rates are as high as 45%! Our government clients benefit from the knowledge, expertise, best practices and improvements that we continuously test and develop with other public-sector entities. It’s how we are always improving our debt collection results, productivity, efficiency and customer service.

Highlights

35 years of individual and business tax revenue experience | Work with more than 20 state revenue offices | Referred 1.6 million accounts in the past five years

Toll Collection

We understand the need to deliver a positive, diplomatic collection experience for your tolling customers. That’s why we provide a painless way to pay off tolling debts with our easy-to-use, web-based payment platform.

We work closely with our clients to ensure a seamless and accurate data transmission so that you always have an up-to-date snapshot of your outstanding tolling receivables. With our highly-trained, experienced and scalable workforce, we’re able to handle any volume of accounts and begin collecting immediately upon placement.

Highlights

In tolling services alone, we collected more than $89M in 2016 | 25+ years of toll collection experience | Trusted by some of the largest tolling authorities in North America

Court Collection

We provide debt collection services to court clients nationwide–including municipal, county, and district levels. In order to achieve the highest degree of public trust and confidence, while maximizing recoveries, we develop collection processes on a court-by-court basis, tied to your goals.

With a scalable IT architecture capable of supporting side-by-side integration of dual judicial case management systems, we also offer the experience to help you transition from legacy court record systems to more modern, effective methodologies.

Highlights

More than 27 years of court collection experience | Have worked with more than 150 courts across the United States

Our Numbers Speak Volumes

714M

Collected for government clients in 2016

20+

Dedicated government subject matter experts

12MM+

Constituent contacts handled every year

34%

Average liquidation rate across all government clients

0.03%

Complaint rate

Learn More

about the government collections services we can provide to your organization.